Director, IT Infrastructure

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

Acumatica is looking for a Director, IT Infrastructure to lead global delivery of corporate systems, networks, mobility solutions, data centers, office infrastructure, incident management, change management, productivity applications, messaging, collaboration, audio/visual technology, security operations, and end user services.

Responsibilities:

• Lead and grow existing IT systems team, portfolio and capabilities  

• Establish corporate IT standards, lifecycle management, and policies 

• Define corporate remote computing, VDI, new hire provisioning, endpoint management and mobile device management standards 

• Govern global asset, change, problem and incident management 

• Develop and maintain IT infrastructure strategy 

• Lead the analysis, design and implementation of remote access, third party access, corporate/partner portal identity and access management 

• Adopt and promote architecture principles, standards, and performance criteria 

• Consult with business leaders to streamline operational workflows and case management 

• Protect company and customer data according to relevant compliance laws  

• Establish “As Built” and “Future State” documentation for corporate infrastructure 

• Collaborate and drive alignment with cross-functional technical solution stakeholders  

• Balance investments and risk to optimize company value in a 2-year time horizon 

• Lead the implementation of zero trust security principles and systemic enforcement of security policies 

Qualifications

Qualifications:

• Bachelor's degree or equivalent experience in IT, MIS, Engineering, Computer Science, or Business. 

• 5+ years of experience as a global IT functional leader (2000+ users), hands on configuration and design. 

• Certifications/professional affiliation: Microsoft, Cisco, Data Dog, RingCentral, AWS, Atlassian 

• Knowledge of networking, SASE, MDM, DLP, encryption, identity, DNS, email, collaboration technology, case/major incident management, enterprise architecture, performance management, operations, databases, AI tools, contact center technology, data center management, power systems, HVAC, and building access systems 

• Ability to lead cross functional global teams, break down silos, make meaningful progress without guidance, organize without direct authority, and influence at VP level and below 

• Ability to incorporate industry best practices, benchmarking, and objectively lead recommendations transparently 

• Management acumen in planning, hiring, employee development, and budgeting  

• Ability to organize global workforce, teams and projects with little direction 

• Ability to present to cross functional and executive audiences 

• Leadership ability and executive presence 

• Deals with conflict constructively and dispassionately 
• Up to 20% domestic and international travel 
• Work is generally performed remotely with occasional travel to offices and critical meetings 
• Sedentary work (exerting up to 10 lbs. of force occasionally and involving sitting most of the time with occasional standing and walking)