Manager, Field Monitoring

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Development and implementation of processes and digital solutions [greenfield approach] to get real-time feedback on the quality status of Scout Motors products and services.
• Development and implementation of customer quality surveys to improve customer satisfaction for products and services.
• Manage the quality performance of Scout Motors products and services through customer satisfaction-oriented key performance indicators.
• Development and Implementation of a data-driven-quality approach in the field of Customer and Field Quality. Introduce data analytics processes, methods and competences as well as data science use cases to accelerate the failure resolution process.
• Responsibility for identifying, connecting and supporting data sources for the field monitoring.
• Oversee all available indicators and identify the necessary product improvements as an input for the problem resolution process.
• Cross functional work with relevant stakeholders within Scout Motors to keep state-of-the-art data analytics solutions aligned with Scout data strategy
• Mentor team members, foster a culture of learning, and facilitate skill development to enhance the capabilities of the team.
• Work-cross functionally with other Scout departments.
• Perform other duties as assigned.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan.
• The responsibilities of this role require daily attendance at in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. You have a strong customer-oriented mindset and bring valuable experience working in customer-focused environments Here's what else you'll bring:

• Education/Certifications: A Bachelor’s or Master’s degree in engineering and/or data science.
• Years of Experience: 7-10+ years in an environment related to customer feedback processing, with at least 5 years in a management role within vehicle manufacturer or supplier environment, even though any other sector may be also evaluated.
• Strong written and verbal communication skills.
• Experience using Power BI and PowerApps to build custom applications for data analytics.
• Experience implementing AI tools to automate and improve data processing workflows.
• Proficient in relevant programming languages (e.g., Python, SQL, or similar) used for data analytics and app development.
• Familiar with working with a variety of data sources, including social media content, survey data, and technical vehicle information.
• Experience analyzing customer satisfaction studies such as JD Power and similar industry benchmarks.
• Soft skills in multicultural environments and team work oriented.

What you'll gain