Case Manager -Recovery Support Specialist Crisis Care Counselor -RSS (53914)

$1,000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose.  We are looking for a Case Manager- Recovery Support Specialist -Crisis Care Counselor who exemplifies that mission and wants to work for an organization that makes a difference.

Schedule: 6:00am -6:00pm Monday, Tuesday, Saturday & every other Friday

What you will be doing?

• The Crisis Care System is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. This position creates the opportunity for a person with lived experience who is in recovery from mental health diagnosis or co-occurring substance use disorder. A Crisis Care Counselor-Mobile Recovery Support Specialist is responsible for the following

• Utilize lived experience with mental health diagnosis to support clients with, (1) decreasing mental health dysfunction, (2) increase community functioning, and (3) assist clients in achieving recovery goals.
• Providing crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line.
• Provide in person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
• Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client’s needs are being met to promote and maintain community stabilization.
• Maintain documentation required for crisis intervention services provided on the phone and in the community

Essential Job Responsibilities 

• Attend to scheduled work hours and be flexible to meet client and program needs, as assigned by Program Manager or Director.
• Respond to calls from shift start to shift end.
• Respond to calls upon being dispatched · Provide Crisis Line Coverage when not providing Mobile Response.
• Provide effective individual crisis counseling and crisis intervention assessments.
• Consult with family members, case manager, previous and existing service providers, and other outside resources as appropriate
• Use intervention tactics to reduce symptomology
• Responsible for providing independent program coverage when scheduled or in emergency situations.
• Complete documentation appropriately to meet the requirements of program funders and applicable administrative rules.
• Provide effective telephone counseling service through active and empathetic listening and motivational interviewing.
• Complete required documentation on a timely basis
• Billing within the next 2 shifts, AND prior to program billing deadlines.
• Complete MCRT Daily logs, Dispatch logs, 988 follow up and icarol contact logs, before the end of the working shift
• Attend clinical supervision a minimum of once per month & as assigned.
• Must meet monthly minimum predetermined productivity standards. When Applicable
• Complete all necessary assessments including the crisis intervention and suicide assessment and required documentation including billi