Quality Assurance Analyst

Leidos is seeking a Quality Assurance Analyst to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

The QEC Representative will focus primarily on supporting the DTRA Program.  The QEC Representative will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos’ EngineeringEdge NextGen (EENG) standard methodologies, industry standards and best practices, and the Quality Management Plan (QMP).  As opportunities to improve process and performance are identified, the QEC Representative will guide the improvement to ensure effective implementation is achieved.

The position is expected to be onsite at Fort Belvoir, Alexandria VA embedded with the customer.

Primary Responsibilities

Quality Management:  Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.  Report status of program activities and data to Program and Leidos Leadership as required.  Support other Quality actions and responsibilities across the program as required.  Support program Staff Meetings and reporting requirements.  Support contractual requirement for periodic escorting of visitors.  Collaborate with various IT service teams to resolve problems and prevent future occurrences.

Performance and Control:  Measure program performance against contractual requirements.  Review deliverables, IT Service processes, and support the full deliverable lifecycle for compliance with requirements to ensure quality standards are upheld and record results of reviews for tracking and analysis. Monitor internal Key Performance Indicators (KPIs) to identify trends in adherence to the Quality Management System.  Conduct and support data management activities. 

Internal Audits:  Assist in the creation of the Internal Audit Schedule to drive compliance with the PWS, QASP, Leidos Policies and Procedures, the Quality Plan, and other Industry Standards and Best Practices (such as ISO 9001:2015 and CMMI-SVC) as applicable.  Ensure the Internal Quality Audit schedule is properly executed, identifying applicable objective evidence.  Communicate Opportunities For Improvement (OFI) and Corrective Action Requests (CAR) to stakeholders to ensure their comprehension and timeline requirements.  Manage audit events and findings in the tracking tool.

Continual Improvement:  Identify issues, process breakdowns, or negative trends and recommend them for improvement action.  Identify and communicate deliverables and services that fail to conform to quality standards that escape the process and are provided to the customer – recording these instances in the tracking tool.  Conduct thorough root cause analysis to understand the underlying reasons for issues and appropriately identify corrective and preventive actions to address them.  Track corrective and preventive actions to closure.

Impact:

Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff.

Complexity:

Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.

Communication:

Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches.

Knowledge:

Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.

Basic Qualifications

Requires BS and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience.

Required: Currently possess a DoD Top Secret Security Clearance.

Experience working with SharePoint and MS Office Products (Word, Excel, PowerPoint).

Good oral and written communication skills.

Good documentation skills.

Ability to multi-task and function in a dynamic, fast-paced environment.

Preferred Qualifications

Familiarity with Government and DoD IT and s