Quality Assurance Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together

Position Summary:

The Quality Assurance Manager is responsible for implementing quality control systems, guiding the Quality Assurance team, and overseeing audits to ensure compliance with industry standards and customer expectations. You will collaborate with cross-functional teams to drive continuous improvement and address quality issues, while also developing training programs and fostering a culture of “Quality at the Source.” Additionally, you will lead root cause analysis and use methodologies like Lean and Six Sigma to enhance product quality and reduce defects.

Essential Functions and Responsibilities:

• Implement quality control systems to meet industry standards, regulations, and customer expectations.
• Guide and mentor the Quality Assurance team to ensure high performance and collaboration.
• Oversee internal audits and coordinate external audits.
• Collaborate with procurement to ensure supplier quality standards.
• Develop and deliver training programs to build skills & reinforce quality standards.
• Work directly with customers to address complaints, resolve quality issues, and provide required documentation.
• Partner with cross-functional teams to execute quality initiatives and drive continuous improvement efforts.
• Provide leadership and direction to plant quality and manufacturing teams to ensure robust standardized manufacturing processes.
• Oversee the development and maintenance of quality programs and ensure compliance with standards.
• Foster and drive a culture of “Quality at the Source” by championing a continuous improvement approach to quality assurance.
• Communicate quality policies, strategies, and procedures through documents, presentations, and discussions.
• Implement and monitor systems for production, process, document, design, material, and supplier controls, approvals, and CAPA.
• Perform corrective and preventive actions to improve product quality and customer satisfaction.
• Lead teams in root cause analysis, CAPA, and FMEA to minimize product risks.
• Use Lean, Six Sigma, and other methodologies to enhance product quality and reduce defects.
• Interview, hire, and train direct reports; provide leadership and mentoring.

Mandatory Qualifications:

• Minimum of a Bachelor’s degree
• Minimum of 5 years of related work experience or an equivalent combination of education and work experience
• Minimum of 2 years of people management experience
• Experience with ISO9001
• Experience in the Medical Device industry or highly regulated industries. (Aerospace & Defense, Automotive, Pharmaceutical, Semiconductor, etc.)
• Degree in Engineering
• Experience leading teams in a site quality setting.
• Engineering or manufacturing background with ability to understand technical models.
• Established experience in leading and solving complex problems and strategies.
• Leading culture advancement and results in technical problem solving.

Preferred Qualifications:

• Experience leading teams in a site quality setting.
• Leading culture advancement and results in technical problem solving.
• Must be self-motivated & able to perform with little supervision.
• Strong analytical and problem-solving skills, with the ability to interpret complex data & provide actionable insights to teams.
• Established experience in leading and solving complex problems and strategies.
• Excel in Collaborative Leadership with the ability to influence.
• Experience in supplier and/or customer quality in a manufacturing environment
• Detail oriented with strong verbal and written communication skills
• Experience in continuous improvement methodologies (Lean/Six Sigma)
• Must follow and support all quality, management and corporate policies and instructions.
• Microsoft Office suite of products experience is required.
• Bilingual or multilingual proficiency in any language (including ASL) preferred