Assistant Director, Master of Science in Finance - McDonough School of Business

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Requirements

At Georgetown University’s McDonough School of Business (MSB), our mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world-class undergraduate, graduate, and executive experience rooted in our distinctiveness: Access to expertise across Georgetown University’s renowned schools to provide interdisciplinary, integrated learning experiences, a location in the global capital city of Washington, D.C., with access to thought leaders and influencers across business, government, policy, non-governmental agencies, embassies, and more.

Reporting to the Director of Operations for the Master of Science in Finance (MSF) program, the Assistant Director will assist the Director in managing the program’s delivery at Georgetown University’s McDonough School of Business. In this role, the Assistant Director will have responsibilities such as project management, data analysis, production management of class sessions in our blended classrooms, schedule coordination and program delivery both onsite at Georgetown and offsite (this includes opportunities for international travel).

Duties include, but not limited to:

• Assist with managing day-to-day and mass program email communications with students, engaging the students by responding to inquiries in a timely manner within 24 hours as much as possible and no longer than 48 hours.

• Provide registration advising to a caseload of students and technical advice, problem-solving assistance, answering to questions regarding program goals, and policy interpretation.

• Perform excellent customer relations and communications on behalf of program in day-to-day interactions with faculty, other staff, students, clients, and vendors.

• Monitor and report on quality of courses and student interactions, suggesting and implementing quality improvements as agreed to by program leadership and faculty.

• Provide registration advising to a caseload of students as well as technical advice and problem-solving assistance, answering questions regarding program goals and policy interpretation.

• Perform excellent customer relations and communications on behalf of program in day-to-day interactions with faculty, other staff, students, clients, and vendors.

• Monitor and report on quality of courses and student interactions, suggesting and implementing quality improvements as agreed to by program leadership and faculty.

Requirements and Qualifications

• Bachelor’s degree

• One or more years of business experience; Demonstrated experience managing multiple concurrent projects is also a plus

• Outstanding verbal and written communication skills, interpersonal, and networking skills with a team-oriented attitude

• Creativity in providing value-add solutions within the parameters of the budget with the critical ability to multi-task, prioritize and execute

• Critical eye for detail with ability to build relationships with colleagues and key MSB stakeholders

• Confidence to take initiative, ask questions and make recommendations with the end goal being process improvement and student satisfaction

• Genuine desire to understand and engage with international cultures

• Ability and willingness to regularly work week day afternoons and evenings (and occasional weekends), and travel domestically and internationally as needed

• Programming skills (e.g., HTML, Python are a plus, but are not required

• Expertise with Canvas (LMS) and project management skills a plus

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

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