Programming and Operations Entertainment Supervisor

The Supervisor, Entertainment Experience - Programming and Operations, supports the Senior Manager of Entertainment Experience in overseeing entertainment programming and operations across a fleet of 29 ships while helping support 100+ Shipboard Team Members. This role involves managing projects, creating and maintaining standard operating procedures, and optimizing current Entertainment Experiences. The Supervisor ensures smooth operations, develops programming guidelines, analyses guest experience usage, and works closely with vendor relationships to deliver high-quality entertainment that aligns with Carnival's brand standards.

In this role, the Supervisor handles inventory, invoice management, and logistics for Entertainment Experience rollouts and holidays. They work closely with the coordinator to manage inventory and invoices, ensuring timely and cost-effective procurement and delivery of entertainment supplies. The Supervisor also collaborates with various departments to support the development and execution of entertainment programs, ensuring they meet guest expectations and enhance the overall cruise experience.

Additionally, the Supervisor provides leadership and guidance to both shoreside and shipboard teams, fostering a collaborative and high-performance culture. They support the scheduling and training of Entertainment Directors, ensuring they are well-prepared to deliver exceptional guest experiences. The Supervisor also acts as a liaison between the Senior Manager of Entertainment Experience and other stakeholders, ensuring effective communication and coordination across all levels of the organization.

Essential Functions:

• Program, Operations & Innovation
  • Programming Support: Assist in the creation, maintenance, and optimization of standard operating procedures and programming guidelines for Entertainment Experience, ensuring alignment with itinerary planning and guest demographics.
  • Inventory Management: Support the planning and execution of purchasing products and services needed for Entertainment Experiences. Build and maintain vendor relationships, identify cost-saving opportunities, and coordinate shipment logistics with Carnival’s warehouse and shipping teams.
  • Scheduling: Collaborate with the Casting & Booking Team to support Entertainment Director scheduling initiatives. Facilitate interviews, assist in onboarding quarterly trainings, and coordinate conference planning and weekly online fleet meetings.
  • Demographics Research and Itinerary Planning: Conduct comprehensive research on guest demographics and itinerary planning. Partner with Manager and Directors to develop targeted programming and offerings that cater to the unique needs and preferences of different guest segments.
  • Significant Impact Fleet Schedule: Serve as the gatekeeper for the Significant Impact Fleet Schedule, managing critical impacts such as Journeys sailings, charters, cast change dates, dry docks, and key project installations and rollouts.
  • Innovation: Help develop and maintain entertainment databases and assist in identifying and implementing enhancements for new and existing shipboard Entertainment experiences.
• Team Leadership & Development
  • Managing Direct Reports: Supervise the Coordinator - Programming and Operations, ensuring clear communication, accountability, and support. Address any questions or concerns from 100+ shipboard Entertainment Director department heads and collaborate with the Supervisor of Content Operations.
  • Fleet Leadership: Support 4 Fleet Supervisors in maintaining and optimizing standard operating procedures, daily functions, entertainment programming, operations, and supply guidelines. Serve as the main liaison when the Sr. Manager, Entertainment Programming & Operations is absent.
  • Leadership Communication: Maintain proactive communication with shoreside entertainment teams, directors and shipboard leadership. Act as a liaison for Entertainment Directors to report concerns or suggestions for improvements.
  • Cultural Essentials: Uphold and promote Carnival’s core behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
  • Team Environment: Activel