Patient Financial Services Representative, Amazon Health Revenue Cycle

As a member of the Amazon One Medical Senior Health Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Revenue Cycle teams in providing transparent, educational and ethical healthcare Revenue Cycle practices along with easy to understand payment solutions, ensuring that our patients receive the best experience available. This role reports into the Manager I, Revenue Cycle.
As part of Amazon Health Services, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Key job responsibilities
Proactively reaching out to patients with open balances and assisting them with payment options
Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions.
Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.
Educating admins and patients to better understand health insurance benefits regarding open balances
Investigating claims through insurance to ensure they were processed according to the patient benefit plan
Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
Reviewing and applying patient credits to ensure they are being utilized efficiently
Managing the member statement process, by ensuring bills are efficiently and accurately sent
Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Basic Qualifications

● 2+ years of employment in a primary healthcare or outpatient care setting required.
● 2+ years experience in complex healthcare customer service, insurance accounts receivables, or cash posting setting required.
● Experience with Medicare/Medicare Advantage required.
● Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.

Preferred Qualifications

● Strong attention to detail.
● Exceptional communication and interpersonal skills.
● A proven track record of seeing projects through to completion and thorough follow through and an ability to work independently with a strong attention to detail.
● Proven ability to solve complex problems.
● Driven to ask questions and find solutions.


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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