HR Services Specialist with French

We are looking for you, if you have:

• at least 1 year of working experience in a Shared Services environment, preferably with HCM data management processes (maintenance of the employee’s life cycle),

• very good written and verbal communication skills in English and French (B2+/C1),

• experience in HR technology & processes with strong focus on data management,

• experience in cooperation and building the positive relationships with external / internal business partners,

• excellent communication skills, readiness to learn and collaborate,

• strong people & client orientation,

• accurate, structured and strong attention to detail,

• ability to work in an international and multicultural environment.

You'll get extra points for:

• experience in transition activities: preparation / review of the documentation, process & tools setup,

• expertise in agile, operational management, quality management and risk,

• curious to continuously improve in an agile way,

• experience in working with Workday, ServiceNow,

• knowledge of Belgian legal rules & regulations: labor law/ employment,

• proficient in the use of Microsoft Office,

• ambition to be part of setting up ING’s global shared People Services Centre,

• expertise of quality management and risk,

• problem solving & decision making.

Your responsibilities:

• act as a contact person for the HR Business Partners, managers and employees for HR-related queries and advise based on labor law provisions as well as policies of the company,

• taking care of administration around ING colleagues that join, leave or change jobs,

• maintaining employee data,

• creating contracts,

• handling employee inquiries and cooperation with Managers,

• maintaining the knowledge base for employees, managers and other HR,

• training new team members,

• assist to implement policies, procedures or systems.