Executive Assistant to Chief Customer Officer

We have an exciting opportunity for an experienced and highly organized Executive Assistant (EA), with the ability to build strong working relationships to provide critical and comprehensive support to our Chief Customer Officer (CCO).

The position requires a savvy individual with good judgement, strong work ethic and excellent communication skills.

The ideal candidate will have a broad range of executive level support knowledge, which will include advanced level Microsoft Office experience.

The ideal candidate will need to be well organised, detail oriented, and trustworthy in terms of maintaining the highest level of confidentiality. You will need to be able to work under pressure with changing priorities and deadlines. You will also exhibit good written and verbal communication, and the ability to working independently in a challenging and fast paced environment.

This role will be based out of our New York office working closely with our CCO and will involve hybrid working (approx 2-3 days in office or as required).

Responsibilities

• Stakeholder Management and Relationship Building: Building and maintaining relations including understanding needs of stakeholders, expectations, and concerns, and then developing strategies to effectively communicate with and manage these stakeholders.
• Managing complex schedules and calendars: This includes scheduling meetings, appointments, and travel arrangements. It may also involve coordinating with other team members or external stakeholders to ensure efficient time management.

• Meeting and event coordination: Arranging and coordinating logistics for meetings or events. This may include booking venues, organizing catering, preparing agendas, and ensuring all necessary materials are available.
• Travel arrangements: Making travel arrangements such as booking flights, visas, accommodations, transportation, and preparing itineraries.
• Communication: Prepare and edit correspondence, communications, presentations, spreadsheets, and other documents
• Project management: Provide administrative support including preparation of presentations, collating data and creating reports, printing, filing etc.
• Project coordination: Assisting with various projects by coordinating meetings, gathering information, tracking progress, and ensuring deadlines are met.
• Proactivity and good judgement: Anticipate, identify and resolve issues proactively

• Finance and Expenses: Finance duties to include raising of POs, approvals and credit card reconciliations
• System Management: Managing various systems and approvals as required

Requirements

• Minimum 5+ years’ experience with previous EA and/or strong administration experience
• Demonstrates excellent written and oral communication skills
• Experience building and maintaining relationships with senior stakeholders, both internal and external.
• Maintaining confidentiality of sensitive information and exercising discretion when handling confidential matters.
• Proven adaptability and flexibility

• Demonstrates ability to work under extreme pressure and meet tight deadlines
• Proven ability to multi-task & prioritise
• Advanced level use of Microsoft Suites (Teams, Excel, Powerpoint)
• Experienced team player and ability work on own initiative
• Assisting with ad-hoc projects or tasks as requested

Benefits

• Competitive Salary

• Performance Bonus

• Flexible Working

• Comprehensive Healthcare

• 401K - Retirement Savings Plan

• Life , Accident and Disability Cover
• Savings and Transportation Scheme

• Sports and Social Club

• Regular Onsite and Team Events

• Office Set Up Allowance

• Company Days