Team Lead, Customer Success

As a leader on the Customer Success Team at OnLogic, you will inspire and guide the team that supports a large segment of our existing customers. You thrive in a fast-paced environment while managing multiple priorities and delivering excellent communication to both internal partners and external customers. You have exceptional attention to detail and unrivaled organizational, sales and customer service skills. You are naturally driven to solve problems. You understand how and why our products are important to our customers. You are skilled at navigating complex orders through our internal processes and teams so customers’ expectations for timely delivery are met. You are a leader amongst your team and are laser focused on the success of the group.

On an average day, you'll...

• Work directly with the team that supports an existing customer pool on a wide range of sales related tasks.
• Lead team meetings and huddles.
• Provide in-the-moment coaching and feedback to team members.
• Assist team members in problem solving activities to support customer and business needs.
• Identify and solve process gaps and drive continuous improvements.
• Work collaboratively with Sales Management to identify and implement individual development plans for Customer Success team members.
• Engage directly with customers via phone, email and CRM tools to:
  • uncover potential new projects and sales opportunities;
  • discover critical information about our customers and their business, in order to identify how best to support their growth and success;
  • provide updates on the status of their orders and requests.
• Support Sales Management in interviewing and hiring for Customer Success open positions.

The team you will be joining:

• Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:

• Account Executives: Focus on winning our largest new opportunities with global technology leaders.
• Account Managers: Manage and grow our most important customer relationships.
• Technical Sales: Field and qualify global technology innovators who are looking for a true consultative partner to provide solutions.
• Customer Service: Field and pre-qualify new customers coming inbound through various channels, such as email, phone and website chat.
• Sales Engineering: Experts in assessing customer needs and providing the best possible solution - every time.
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.

• Learn more about Life at OnLogic

Requirements

• Bachelor's degree and/or 5+ years prior sales experience.
• Demonstrated experience in a leadership role, or in positions or assignments of increased responsibility.
• Skilled at delivering engaging presentations to key stakeholders and decision makers in a sales environment.
• Demonstrated experience in account and/or project management.
• Strong financial acumen and negotiation skills.
• Entrepreneurial-minded with a strong sense of individual accountability and desire to be part of a rapidly growing business.
• Demonstrated ability to thrive in a fast-paced work environment with shifting priorities.
• In addition to above, internal candidates must currently be performing at a high level in their current role at OnLogic and have their current manager’s prior endorsement to apply.

Who we're looking for:

• A strong active listener with the ability to hold themselves and others accountable.
• Someone who thrives in a fast-paced and goal-oriented team environment.
• A naturally curious and self-motivated person to strategically and creatively solve problems.
• Individual contributors who are looking for relevant experience in an intensive environment in order to prepare themselves to become a Manager at OnLogic.

Who we are:

OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative a