EPMO DATA ANALYTICS DIRECTOR

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE STAFF ANALYST CIVIL SERVICE TITLE; BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Human Resources Administration (HRA) is the nation’s largest local government social services agency. HRA fights poverty and income inequality by administering more than 15 major public assistance programs, including Cash Assistance, the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Domestic Violence Services, Home Care Services, Child Support Services, and numerous other critical support benefit programs and services. In administering these benefit programs, HRA assists over three million New Yorkers annually.

The Executive Project Management Office (EPMO) executes and implements the HRA Administrator’s and EPM’s agenda. This entails launching and managing new programs (e.g., the Emergency Rental Assistance Program or ERAP); supporting Information Technology (IT) initiatives through various services, including business analysis, project management, relationship management; prioritizing IT financial resources for HRA; securing Governance approval for new IT projects; coordinating business process improvement initiatives and overseeing the implementation of corrective actions; providing relationship management and escalation services on behalf of HRA clients and service providers with other city as well as state government entities; and coordinating cross-agency initiatives.

The Office of the Administrator / Executive Project Management Office (EPMO) is recruiting one (1) Administrative Staff Analyst NM-II, to function as a EPMO Data Analytics Director, who will:

- Identify technological, analytical, and algorithmic processes requiring enhancements and
develop strategy, design, and deliverables to ensure enhancement initiatives are executed in a
timely manner, while taking advantage of newer, lower cost technology solutions. Manage
relationships with external agencies, obtain access to data from external partners, coordinate
internal activities to execute Memoranda of Understanding (MOUs) to facilitate access to and
exchange of data with external partners.

- Manage and direct staff in the development, implementation, and maintenance of analytical,
data mining, data matching, data quality, and data sharing programs that drive HRA operations,
and which extend beyond HRA to the overall rehousing process and DHS.

- Direct the development of metrics and measurement methodologies for HRA initiatives.
Establish relationships and liaise with ITS, OLA, other City agencies and external entities on
coordinating internal and external data exchanges and system enhancements. Identify and
oversee the acquisition of internal and external data sets and matches; negotiate and execute
data exchange agreements/MOUs with other City agencies.

- Direct program requirements analysis and propose automation to improve data integrity and
result in cost savings to the Agency.

- Manage the Data Analytics unit staff, coordinates multiple ongoing projects of exceptional
analytical and technical complexity, encompassing multiple areas of information processing
technology.

- Provide technical and reporting guidance to other areas across HRA and DSS who are
developing systems that will impact the integrity of HRA’s data. Identifies and recommends
system design improvements. Assists with design specifications.

- Oversee data mining, modeling, predictive analytics, geospatial analytics, and technological
investigative techniques/methodologies employed by the Data Analytics team to improve HRA
client and landlord data, ensure timely and accurate payments, and to reduce manual workload
for HRA program areas such as the Homelessness Prevention Administration (HPA) and the
Family Independence Administration (FIA).

- Lead internal and external meetings, present to agency leadership, and represent the HRA
EPMO as necessary.



Work Location: 4 World Trade Center, 42nd Floor, NYC

Hours/Schedule: Normal Business Hours

ADMINISTRATIVE STAFF ANALYST ( - 1002D

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