IT Systems Co-op (2026)

Security Risk Advisors (SRA) is looking for an IT Systems Coordinator to provide IT expertise in deploying and supporting employee systems both on-site and remotely, and assist with the IT Support function within SRA. The IT Systems Coordinator will collaborate with other team members to provide timely solutions to user problems, provide information and recommendations regarding configurations and installations, and develop strategies for improving IT processes company wide.

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·         Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues.

·         Respond proactively to production issues (e.g., user needs, software and hardware updates, networked hardware installation). Follow up with internal customers to ensure their systems are functional.

·         Set up new employees with the correct access to systems and equipment.

·         Report user feedback and potential product requests.

·         Work with vendors to troubleshoot issues or to analyze new products.

·         Be responsible for IT asset tracking (phones/laptops)

·         Configure and install new computers using standard software image and packages. Migrate existing users from old to new hardware.

·         Move/Add/Change activities, maintaining accounts for end users as directed by documented procedures and policies, software installs, and various IT requests.

·         Work primarily on-site at SRA’s Rochester office, five days a week.

Supervisory Responsibility

Not applicable.

Work Environment

This job operates in a professional office environment, and all co-ops are expected to work in the office. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and walk. This is a largely sedentary role.

Candidates with disabilities are encouraged to apply and email careers@sra.io with any questions. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.

Requirements

Position Type/Expected Hours of Work

This is a full-time position and hours of work and days are Monday through Friday 8:30am to 5pm. Occasional evening and weekend work may be required as job duties demand.

Co-ops are expected to work in-person at their assigned office 4/5 days per week unless otherwise permitted by their supervisor.

Travel

N/A

Required Education and Experience 

·         Punctuality and timely attendance to external client and internal stakeholder needs.

·         Bachelor’s degree in Information Technology or similar field of study, or equivalent Information Technology training and experience.

·         Passion for learning about IT systems and equipment.

·         Enjoys working with others and teaching people to use IT systems and equipment.

·         Excellent verbal and written communication skills.

·         Ability to prioritize and manage multiple tasks concurrently.

·         Excellent organizational skills.

Preferred Qualifications and Experience 

·         Working knowledge of modern IT concepts, device management (Intune, JAMF).

·         Microsoft 365 Administration

·         Virtualization (VMWare/HyperV)

·         Amazon AWS

·         Windows Group Policy/Microsoft Intune

·         Windows and Linux platform administration

·         Core networking (CIDR/TCPIP/Switch/Firewall configs)

·         Basic Active Directory management and Entra ID (Azure AD) manage experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Work with Experts: Robust internal training program, plus Company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encour