Lead Medical Assistant II - OB/GYN Clinic (Park Ridge)

Department:

02250 AMG Park Ridge 1875 Dempster POB - Obstetrics/Gynecology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

MEDICAL ASSISTANT HOURS:

Monday-Friday

0645-1800; 8 hour shift

SISTER SITES:

1875 Dempster St Park Ridge

77 Rand Road Des Plaines

10 N Cumberland Park Ridge

1412 Waukegan Road Glenview

650 W Lake Cook Rd Buffalo Grove

Major Responsibilities:

Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.)

• Provides clinical coverage as needed by patient volume or workflow.
• Assists in direct patient care activities, (which could include office procedures, triage, etc.)
• Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.)
• Serves as an advocate and liaison between patients, staff, physicians, and external customers by sharing necessary information to ensure continuity of care.
• Maintains productivity levels as outlined in departmental standards and goals.

Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved.

• Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.
• Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.
• Carries out process audits to confirm maintenance of standard work.
• Carries out 6S audits.
• Actively seeks to drive waste out of the process.
• Ensures visual management is maintained and shares feedback with team members regularly.
• Engages and encourages associates while executing process improvement initiatives.

Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations.

• Ensures direct reports meet daily, monthly, and annual accountabilities as depicted by position job description and department procedures.
• Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard.
• Motivates staff, provides praise and constructive feedback to elicit high levels of productivity.
• Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor.
• Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation.
• Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.) views original, copies and forwards to HR.
• Monitors and ensures compliance with annual competencies, HIPAA, Safety Training, Business Conduct, and OSHA.
• Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness, adjusting as appropriate.
• Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets.
• Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.
• Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.
• Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner, demonstrating strong customer service, effective conflict resolution and service recovery skills.
• Conducts team meetings/huddles; as scheduled or necessary.
• Ensures regular communication of clinic, site, and department infor