Quality Engineer

WHO ARE WE?

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

 

We have manufacturing facilities in North America, Europe, Asia and South America and over 14,000 dedicated employees in 20 different countries.

 

YOU SHOULD WORK HERE BECAUSE WE

• Attract and develop high performing people.
• Promote a diverse and inclusive work environment.
• Allow for failure by allowing people to make mistakes through an open and trusting environment.
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.

 

POSITION SUMMARY

The position of Customer Quality Engineer working directly with Sales, Customer Service, Operations, and Quality Teams. The Customer Quality Engineer must develop relationships with customers that foster a positive partnership, facilitate resolution of customer issues and provide technical support during the life cycle of assigned products. A successful candidate will apply the VOC (voice of the customer) and Quality Assurance tools to improve Customer Service, Quality, and Delivery Performance within Aptar’s Quality Management System. This position offers support and knowledge of quality philosophies and disciplines to internal and external customers in the coordination of quality improvement efforts. The Customer Quality Engineer must support and adhere to all applicable plant certifications including but not limited to, ISO 9001:2015, SQF and BRC.

 

JOB DUTIES

• Primary Quality Management customer interface for strategic Aptar customer accounts in North America.
• Utilize advanced knowledge of quality systems, problem solving methods, procedures and tools (e.g. certifications, audits, standards and process management) to improve overall quality ratings of Aptar with our customers by facilitating root cause analysis and corrective action plans
• Prepare and update all necessary quality reports as required by customers.
• Understand customer requirements and expectations to meet deliverables on time.
• Prepare sound responses to Customer-issued Corrective Actions
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Drive the reduction of customer induced related returns by understanding the true root cause and definition of corrective actions.
• Review customer specifications and resolve any discrepancies with Aptar product specifications.
• Participate in product quality planning and control process based on customer’s specifications and requirements.
• Resolve quality issues at our Customers in a timely manner to ensure customer satisfaction. Determine and negotiate a mutually acceptable return and/or rework of product while preserving the Aptar/Customer relationship.
• Lead Customer certifications and on-site audits.
• Inform quality management team regarding customer feedback and expectations on product’s quality.
• Access and manage all customer computer quality reporting systems
• Coordinate with Quality Managers and/or Quality Engineers to discuss and resolve product quality issues raised by customers, as well as any audit results.
• Lead Cost of Quality reduction initiative for given area of responsibility.
• Assist in the development and review of standard operating procedures and work instructions.
• Aid in the development of product specifications, procedures and test methods as required.
• Provide mentoring and coaching to others performing similar jobs
• Demonstrated record of personal and professional growth such as enrollment in continuing education, licensing, degree or certificate programs
• Support and adhere to all system procedures and Company policies / procedures.
• Travel as necessary (up to 25%) to support our Customers, sometimes on short notice

 

 

REQUIRED QUALIFICATIONS

• Bachelor’s Degree or CQE certification.
• Professional and optimistic attitude, ability to work in a team environment.
• Ability to motivate others, remain focused and organized. Communicate with e