Lead Experience Designer (Permanent Remote)

Aledade is on a mission to transform primary health care in the United States to a value-based model that’s patient-centric, proactive, and equitable. We’re hiring a Lead Experience Designer to scale up our ability to support thousands of independent primary care practices and community health centers.
Aledade’s Experience Design & Research (XDR) team is responsible for designing end-to-end product and service experiences for physicians, practice staff, and internal teams. This specific role will bring human-centered design expertise and hands-on product design skill to Aledade’s Operating Model Zone. You will work closely with cross-functional partners to support the effectiveness of Aledade’s field team, and accelerate primary care practices' ability to perform successfully within Aledade ACOs.

QUALIFICATIONS:

• Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design work streams that span digital and non-digital touchpoints with diverse stakeholders of varying degrees of familiarity with design
• 8+ years of professional experience in product and interaction design – designing and prototyping end-to-end digital experiences with cross-functional teams working in iterative environments
• Excellent communication skills and proven storytelling ability – can clearly articulate the what, why, and how of their approaches and tailor a message to the audience
• Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.)
• Qualitative research – has worked alongside researchers or led research, demonstrates understanding of how to effectively apply insights to design solutions
• Expertise in defining and socializing design strategy – setting an overall vision for the experience of the product/service that effectively balances user needs, business needs, and technical capabilities
• Experience working in complex and or highly regulated industries such as healthcare
• Experience designing for internal user audiences

RESPONSIBILITES:

• Partner closely with product management, engineering, practice adoption and others to identify opportunities, shape work initiatives, and build a deep understanding of end user needs
• Gather, articulate, and visualize key concepts and patterns using storyboards, user journey maps, etc. in order to drive strong cross functional alignment and enable effective decision-making about possible approaches.
• Deliver user flows, low fidelity prototypes, high fidelity design comps, and build specifications for high quality digital workflows that fit within broader end-to-end service experiences 
• Act as the design lead and day-to-day point of contact for product teams seeking to understand, and build for field team end users
• Collaborate with other designers & researchers in the Operating Model Zone to elevate human-centered design thinking and operationalize effective design practices

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays12 weeks paid Parental Leave for all new parents6 weeks paid sabbatical after 6 years of serviceEducational Assis