Field Service Manager

Salary: $65,000 - $75,000

JOB SUMMARY 

This position manages a shift and / or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. 

DISTINGUISHING CHARACTERISTICS 

1. Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service. 

2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary. 

3. Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel. 

4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary. 

5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. 

6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 

7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing 

adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. 

8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. 

9. Performs tasks and duties of a similar nature and scope as required for assignment. 

MINIMUM QUALIFICATIONS AT ENTRY 

Additional qualifications may be specified and receive preference depending upon the nature of the position 

Basic Qualifications 

• Must be a citizen of the United States 

• Ability to acquire and maintain the required level of Department of Defense (DoD) Security Clearance. Must have a minimum of an active Interim Secret granted. 

• Ability to acquire and maintain any other specific special clearances/access requirements.

Education/Experience

Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 

Background Prerequisites 

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements 

Competencies (as demonstrated through experience, training, and/or testing) 

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. 

• Knowledge of security operations and procedures. 

• Knowledge of supervisory practices and procedures. 

• Planning, organizing and leadership skills. 

• Ability to provide positive direction and motivate performance. 

• Understanding of a variety of security and safety devices and controls. 

• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. 

• Ability to track and maintain schedule assignments. 

• Ability to be an effective team member. 

• Ability to maintain professional composure when dealing with unusual circumstances. 

• Courteous telephone manner. 

• Ability to adapt to various sites and changes in post procedures. 

• Ability to write routine correspondence, including logs and reports. 

• Strong customer service and results orientation. 

• Strong interpersonal skills, wi