Administrative Coordinator II

General information

Date Monday, November 18, 2024 Location TN - Nashville Remote/Hybrid No Position Level Individual Contributor II Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Coordinator II coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages and/or chats.   Coordinate and manage daily intake and referral processes to ensure positive business growth and development.  Process client and attendant enrollment paperwork.  Complete local payroll processes (authorization and timesheet processing) and meet general customer service objectives to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Complete daily payroll and authorization functions to support timely caregiver payment and claims submission.
• Process forms and documents in relevant systems
• Handles complex service programs and special projects
• Navigate, monitor and troubleshoot internal systems to resolve payroll and authorization issues.
• Exhibit a solid understanding of the contracted MCO Service Authorization processes.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Bi-lingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• High School Diploma preferred
• Previous office experience preferred
• Combination of