Visitor Services and Security Attendant

Department

ISAC: Visitor Services & Security

About the Department

The Institute for the Study of Ancient Cultures was founded in 1919 by James Henry Breasted with the financial support of John D. Rockefeller Jr., and was originally envisaged as a research laboratory for the investigation of the early human career that would trace humankind’s progress from the most ancient days of West Asia and North Africa. The goal of the Institute for the Study of Ancient Cultures is to be the world’s leading center for the study of the ancient civilizations of West Asia and North Africa by combining innovation in theory, methodology, and significant empirical discovery with the highest standards of rigorous scholarship.

The Institute for the Study of Ancient Cultures Museum was opened to the public in 1931. The majority of ISAC's collections are from its expeditions in West Asia and North Africa during the 1920s, 1930s, and 1940s. A major reinstallation of the Museum, including the construction of a climate-controlled wing for housing collections and archives, took place in the 1990s and early 2000s. A complete renovation of the Museum was completed in 2019 in celebration of ISAC's centennial. The Institute for the Study of Ancient Cultures is a unit within the University of Chicago and the name of the corporation is 'The University of Chicago.' The corporation was originally incorporated on September 10, 1890.

Job Summary

The job provides operations support within established procedures related to the Visitor Services Department. Receives calls for assistance and/or service from museum patrons, other visitors, staff, and employees and dispatches the appropriate personnel to complete the assignment. Monitors systems, alarm panels, and visual controlled access entrances and responds appropriately.

Responsibilities

• Staffs the lobby desk, answers inquiries from visitors, monitors phone, security technology including cameras and electronic door system.

• Patrols the Museum galleries as assigned, ensuring visitors follow all museum safety / security rules and all university guidelines.

• Responsible for safety of museum visitors and security of museum holdings.

• Oversees physical requirements of building and responsible for entire building when closed to public and staff.

• Responds to building emergencies and fills in at lobby desk as needed.

• Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.

• Assists with fire alarm drills or dissemination of information regarding fire alarms.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Experience:

• Proven experience as security officer/guard in organizations with visiting public, customer service skills and retail.

Preferred Competencies

• Demonstrated capacity to work independently in an organized, detailed manner.

• Ability to use independent judgment to appropriately manage and escalate workplace events in accordance with organizational guidelines.

• Knowledge of basic recordkeeping and Microsoft Office (especially Microsoft Word and Excel), and Google Suite and Office.

• Good organizational skills and multitasking abilities with independent problem-solving skills.

• Experience with fire safety panels.

• Cashiering and Cash handling experience.

Working Conditions

• This position will require extensive standing and walking throughout the facility, and for extended periods.

Application Documents

• Resume (required)

• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Police & Security

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle R