Senior Specialist, Global Tasker Acquisition and Onboarding

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role is hybrid with 2 days per week required in our New York office.

About the Role:

The Senior Specialist, Global Supply Acquisition and Onboarding, will own the end-to-end strategy, execution, and optimization of the registration and onboarding process, overseeing both Taskers (Taskrabbit) and Helpers (Dolly) across 8 countries. This role is critical to maintaining healthy supply, improving operational efficiency, enhancing the registrant experience, optimizing registration funnel conversion, and improving registrant quality.

In 2024, Taskrabbit acquired Dolly. We're seeking someone to manage acquisition, registration, and onboarding for both brands.

What You’ll Work On:

• Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs.
• Establish and manage registrant requirements (e.g., market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards.
• Leverage our supply model to develop and execute supply acquisition strategies in collaboration with BI, Marketing, Partnerships, Country Managers, and Metro Leads to maintain healthy supply levels and meet fulfillment targets.
• Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time to deliver high-quality customer experiences.
• Lead and support BPO teams responsible for executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput.
• Collaborate cross-functionally with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions.
• Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate key workflows.
• Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets.
• Support alignment across Taskrabbit and Dolly, ensuring supply strategies and standards are consistent across both brands and tailored to market needs.
• Lead and execute high-impact strategic initiatives, from running experiments to launching programs that drive top-of-funnel growth and reduce acquisition costs.

Who You Are:

• A strategic operator who can balance long-term vision with day-to-day detailed execution.
• A problem solver who gets to the bottom of every issue and takes ownership to fix it.
• Data-driven, constantly seeking to test, measure, optimize, and improve.
• Customer-obsessed, focused on delivering an excellent onboarding experience to Helpers and Taskers.
• A strong collaborator across teams and regions.
• Comfortable operating at a fast pace in an entrepreneurial environment.
• An operational leader excited to scale complex marketplace businesses.

Qualifications:

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