Project Manager - Professional Services

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal, Remote Portugal

Location: Lisbon, Portugal, Remote Portugal

Program/Project Manager - Professional Services

Overview:
We are seeking a highly motivated and experienced Program manager for a Professional Services team. Responsible for leading the management and execution of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, leading the team that provide technical consulting, implementation, and support services to customers. The ideal candidate should have a strong background in professional services, SaaS industry experience, program/project management, and customer relationship management. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals. 

 

Responsibilities:

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently
• Creating internal guides and external customer-facing assets that support successful Project execution.
• Developing and delivering change management planning in support of new processes and frameworks.
• Gathering valuable feedback from Executives and Account Teams that drives continuous improvement 
• Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.

Desired Skills:

• Strong communication, interpersonal, teamwork, and organizational skills with superior verbal and written communication skills
• Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently
• Self-directed, detail-oriented problem-solver with a burning desire to contribute to the organization's reputation and success
• Strong analytical skills including data analysis and presentation  
• Strong project management skills that can help identify and solve problems quickly with minimal management guida