Guest Services Manager

Position: Guest Services Manager
Reports to: Sr. Manager Retail and Guest Services
Classification: Full Time, Exempt
Salary: $39,500 - $46,000

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and is recognized as a 501(c)(3) non-profit organization. We strive to create a fun and engaging environment that inspires children and adults to learn and grow together through risk-taking, problem-solving, and imaginative play.

Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us.

Our experiences encourage individuals and the community to build relationships and develop identities as creative, curious, and innovative shapers of our region. Learning here is active, playful exploration that fuels curiosity, anchored in discovery and inclusive of an element of risk. Through hands-on experiences, guests exercise critical thinking in the spirit of play.

The Amazeum facility features approximately 50,000 square feet of indoor space and one acre of outdoor exhibit and activity areas. We are located at the intersection of Museum Way and J Street in Bentonville, Arkansas.

Position Summary

The Guest Services Manager is a visible, on-the-floor leader who brings the Amazeum’s people-first culture to life every day. This position ensures guests are warmly welcomed, joyfully engaged, and consistently supported from check-in to farewell. You’ll model best practices in guest service, coach frontline staff in real time, and work cross-departmentally to uphold a seamless and inspiring museum experience.

You’ll oversee a dynamic team of Guest Service Associates and Birthday Party Facilitators, manage daily operations in admissions and the lobby, and drive growth in key revenue areas such as birthday parties and memberships. Your collaborative mindset and passion for people will help drive consistent, high-quality service while advancing strategic goals around attendance and engagement.

Essential Functions

• Guest Service Leadership & Frontline Engagement
  • Be a daily presence on the museum floor, especially in the lobby, admissions, and guest-facing areas.
  • Actively engage with guests—answering questions, welcoming families, assisting with check-in, resolving issues, and sparking meaningful conversations.
  • Role model Everyday Amazing guest service, setting the tone for hospitality, empathy, and playful connection.
  • Provide real-time coaching and guidance to staff to ensure guest interactions meet Amazeum standards.
  • Champion a welcoming, inclusive atmosphere for all guests and team members.
• Hiring, Training & Team Development
  • Recruit, hire, and onboard Guest Service Associates and Birthday Party Facilitators.
  • Develop and deliver training programs to equip your team with the skills and knowledge needed for world-class service.
  • Collaborate with the Retail Manager, Education, and Membership teams to support shared service standards and uphold core values across departments.
  • Coach and mentor staff daily, fostering a culture of accountability and collaboration.
• Birthday Party Program Leadership
  • Lead the Amazeum’s birthday party program—coordinating logistics, staffing, supplies, and space use.
  • Work with the Guest Services Team Lead to enhance offerings and create joyful experiences for birthday guests.
  • Track and analyze party bookings, satisfaction, and revenue; refine strategies to grow impact and profitability.
• Cross-Departmental Collaboration