IT Office Assistant

Who We Are:
Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.
The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of Directors.
Why You Should Apply:
• Creative work environment
• Paid operational shutdown in December, with flexibility of days being used at alternative times during the year
• Group Insurance Benefits
• Employer matched RRSP
• Employee Assistance Program to encourage work-life balance and strong mental health
• Complimentary & discounted ticket offers and events
• Employee discounts on merchandise and event space
• Being a part of the magic of live theatre!


The IT Office Assistant is responsible for providing high-quality administrative support to the Director of IT and Application Development and assisting the broader IT and Development team with departmental coordination and basic technical support. This role involves supporting Help Desk operations, organizing team documentation and communications, and managing day-to-day departmental logistics. Reporting to the Director of IT and Application Development, the IT Office Assistant collaborates with team members across the department to ensure smooth, responsive operations.
Responsibilities:
• Administrative and Departmental Support
◦ Provide timely and accurate administrative support to the Director of IT and the broader IT/Application Development team.
◦ Assist in drafting and editing internal communications, meeting agendas, technical documentation, and procedures.
◦ Schedule meetings, coordinate calendars, and prepare detailed meeting notes or action logs.
◦ Track and maintain departmental files, records, project statuses, and documentation.
◦ Support project planning, time tracking, and team coordination for IT initiatives.
• Help Desk and Technical Support
◦ Act as a front-line contact for Help Desk support during assigned shifts.
◦ Handle basic technical issues including password resets, login access, and routine troubleshooting.
◦ Record, route, and follow up on support tickets in the help desk system, escalating as required.
◦ Assist with Help Desk coverage during absences or high-volume periods.
• Cross-functional Collaboration and Systems Support
◦ Liaise with internal departments and external vendors as needed to support IT operations.
◦ Support team efforts in maintaining and updating administrative systems, software records, and databases.
◦ Assist in onboarding processes for new staff and temporary employees (e.g., creating IT welcome packages, setting up user accounts).
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned.
Minimum Qualifications:
• Post-secondary diploma program, typically a two year program, or equivalent, (i.e. Community college, Technical Institute or Trade School, etc.) in Office Administration, Business, Information Technology, or a related field.
• 1 to 2 years of related experience
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Excellent communication skills, both written and verbal, including experience with drafting documents and procedural guides.
• Strong customer service and interpersonal skills, including phone and email communication.
• Demonstrated ability to work independently and in a team, manage shifting priorities, and handle multiple tasks simultaneously.
• Strong attention to detail, organizational skills, and a solutions-oriented mindset.
• Ability to work flexible hours, including occasional morning, evening, and weekend shifts after the onboarding period.
• Familiarity with help desk systems or ticketing software is considered an asset.
Behavioural Competencies:
• Attention to Detail: meticulously review work and ensure accuracy and precision in all tasks.
• Initiative: proactively execute tasks and resol