SVP, Clinical Operations

Who we are

Evergreen Nephrology is a value-based care organization that partners with nephrologists to bring value-based care to people living with kidney disease. They are taking a patient-centric approach to holistic and comprehensive care by empowering individuals living with chronic kidney disease through shared and informed decision-making. By bringing together the full picture of a person’s conditions, nephrologists and the Evergreen care team can make more informed, comprehensive care plans that improve outcomes and quality of life.

With over 700 provider partners across 17 states, Evergreen is making personalized, nephrologist-led care the national standard for kidney care. Their interdisciplinary clinical resources, analytical insight and tools, and services to patients are best-in-class.

Who you are

You are passionate about creating a better healthcare journey and experience for people living with kidney disease. You are an empathetic, humble and highly conscientious leader that inspires, challenges, and elevates team performance. You are a decisive, results driven, self-starter who works with a sense of urgency and a bias toward action. You thrive on collaboration and can effectively gathers appropriate insights from peers and teams and incorporates relevant and critical inputs and subject matter expertise into plans, strategies and processes. You’re passionate about driving optimal clinical care and outcomes for people living with kidney disease

Your Role

As the SVP, Clinical Operations, you will be accountable for developing and oversight of clinical operations in support of value base care (VBC) performance execution to improve patient outcomes.  This position requires close collaboration with teams across the organization, create space for innovation, ensure end to end implications of operations and impacts to staff, providers and patients. Develop execution of clinical and population health initiatives to drive outcomes and consider ROI modeling.  

 Primary Functions

• Develop and oversee clinical and population health strategy that drives an improvement in health outcomes, reduces unnecessary utilization, in close collaboration and partnership with the CMO, COO and President
• Strategic plan development to optimize and balance centralize and field execution
• Provide leadership, oversight and management of team and individual team members on team/organizational performance initiatives. Coach and mentor team members on analytic, strategic and operations management for assigned tasks, technical issues and deliverables
• Oversee clinical operations strategy and execution component of new service line development and implementation in close collaboration with SVP of Business Operations and other key departments across the organization
• Oversee and manage the Patient Engagement teams that focus on transition of care, overall chronic care management, post-acute care management, and CKD navigation
• Oversee and manage the Central IDT team and patient contact center
• Oversee NCQA accreditation process, and ensure accreditation is maintained, in close collaboration and partnership with leaders across the organization
• Support the clinical evaluation, requirements definition, and implementation of clinical IT systems and technology-enabled patient services, in close collaboration with the technology leadership team

How you qualify

• You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture
• You accept that things change quickly in an early-stage environment and are willing to pivot rapidly on priorities
• You align with Evergreen’s purpose, principles and practices, encapsulated in our Culture Code.
• You have 12+ years of relevant experience in the healthcare industry
• Bachelor’s degree in a related field
• A current RN or higher clinical license strongly preferred
• Deep understanding of clinical practice operations and areas to create efficiencies
• Proven experience driving clinical outcomes and quality improvement for chronically ill patient populations
• You are a proven leader with a high level of EQs skills; you effectively listen, engage and support team members
• You have excellent relationship, communication, change management and influencing skills, with the ability to build trust and respect quickly, both internally and externally
• You have a strong executive presence that inspires others and instills confidence in peers, external partners, board members, and team members
• You are execution-focused and hands-on; you can effectively toggles strategic and “in the weeds” activities