Community Director - Bilingual Spanish Preferred

Description

Position: Community Director

Department: Operations

Reports to: Portfolio Manager

Salary:  $85,000/Yr plus Bonuses

FLSA Status: Non-Exempt or Exempt

About the Organization:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is “Just Right” Living. 

We are a company of self-starters who strive towards delivering on our mission of providing “Just Right” Living for the individuals and families that choose to call our properties home. To achieve our objective of providing “Just Right” Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of “Excellence at Every Level” of the organization. We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.  

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through 
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job

SUMMARY:

The Community Director (CD) is responsible for the overall operations of the community including, but not limited to, leading, guiding, and motivating onsite team, team development, monitoring financial, staff, and operational performance, resident relations, community aesthetics, and managing third-party service providers. This position ensures alignment with company expectations of service standards and meeting revenue and expense targets. The CD will ensure all property staff comply with company employment and safety practices and local and federal laws and regulations. Supervises areas including the strategic, financial, and operational management of the property, optimizing net operating income through strict adherence of New Standard Equities’ policies and procedures.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Prepares budget and monthly reports.
• Recruits, hires, mentors and manages community staff.
• Manages the month-end accounting process.
• Ensures timely and accurate reporting of operational distribution reports.
• Develops and manages all financials and revenue goals, including budget, in accordance with financial key metrics.
• Provides monthly analysis and explanation of variances.
• Coordinates resident move-ins/move-outs, as well as, approves and executes all leases.
• Enforces terms and conditions of the lease, including court appearances/testimonies.
• Negotiates/Manages/Facilitates service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.
• Proactively resolves resident requests and issues.
• Ensures the highest level of customer experience is provided by shadowing sales, office and maintenance team members to identify areas of opportunity.
• Adherence to all company policies and procedures.
• Manages accounts receivable to ensure timely collection of rent by following company policy for non-payment and provide monthly accounts receivable comments.
• Ensures all legal paperwork and actions are in process by working independently or with legal or accounting departments.
• Reviews and provides approvals for invoices; ensures all team approvals have been managed within their own established thresholds.
• Prepares and presents business plan results to senior leadership.
• Directs responsibility for assigned team – responsibilities include training, coaching, recognition, performance management and career development; including annual appraisals and development plans. Holds team meetings, including daily huddles, to foster communication and collaboration amongst the team.