Medical Receptionist - Lauritzen Outpatient Center

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Medical Receptionist - Lauritzen Outpatient Center

Location: Lauritzen Outpatient Center | Nebraska Medicine Omaha, NE

Schedule:

• Full-Time, 40 hr/wk

• Monday - Friday: 6:45 AM - 3:15 PM

• ***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM***

• Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled.

Position Overview – Key Responsibilities

• In-Person role; not a remote position

• Face-to-face patient and public contact required

• Cross-training and floating to other desks are required

Customer Service & Communication

• Serve as the first impression of the organization

• Strong customer service skills required

• Escorting and wayfinding for patients

Registration & Patient Intake

• Obtain patient demographic and insurance information

• Enter data into the electronic health record (EHR)

• Pre-register patients over the phone

• Collect point-of-service payments

• Obtain required regulatory forms

Area-Specific Duties

• Check in clinic and outpatient appointments

Performance Expectations

• Work in a fast-paced, high-volume environment

• Meet productivity and quality metrics

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Medical Receptionist

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Required Qualifications: Medical Receptionist

• Minimum of 16 years of age required.

• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.

• Demonstrated analytical, prioritization and organizational skills required.

• Demonstrated flexibility and dedication to team environment required.

• Effective communication skills required.

Preferred Qualifications: Medical Receptionist

• High school education or equivalent preferred.

• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.

• Nursing Assistant or Medical Assistant preferred.

• Knowledge of medical terminology preferred.

• Experience with Microsoft Office, specifically Word and Excel preferred.

• Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek