Sales Development Manager

📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed) 💼 Type: Full-time 💰 Compensation: Competitive salary + premium benefits   At Files.com, Sales Development leadership isn’t about dashboards or reports. It’s about mastery of coaching — and building a team of SDRs who can confidently engage some of the biggest brands in the world.   This is a role where you stay close to the work: listening to calls, reviewing conversations, role-playing discovery techniques, and giving feedback that sticks. You’re not supervising activity — you’re shaping talent. Your SDRs won’t grind through random cold calls; they’ll engage warm inbound leads from Fortune 500s, global enterprises, and high-growth companies where secure file transfer and automation are mission-critical.   Unlike other SDR leadership roles, this isn’t a rescue mission. Our inbound engine already hums, our frameworks are proven, and our product is rock-solid — backed by an engineering team that ships fixes in days, not quarters. That means you and your team sell boldly, without apologies.   Here, your success isn’t measured by reports — it’s measured by the enterprise sellers you build, the pipeline you generate, and the confidence your team carries into every conversation. You’ll be surrounded by sharp, ambitious SDRs and peers who thrive in a high-performance culture. And you’ll walk away with career-defining leadership experience that sets you up for Director and VP roles down the road.   This is hands-on leadership. It’s coaching as craft. And it’s your chance to make an outsized impact — both on your team and on a profitable SaaS company powering 4,000+ global brands.

Who We Are

We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.   We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.   Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.   Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As Sales Development Manager, your days will be spent in the trenches with your team, making them sharper every week.

• Coach & Develop Talent: Work 1:1 and in group sessions with your SDRs (pods of 3–6), teaching qualification skills, consultative discovery, and how to engage executives with confidence.
• Own Pipeline Productivity: Ensure SDRs consistently hit and exceed activity and conversion targets — and treat their performance like your personal responsibility.
• Diagnose & Intervene: Spot underperformance fast, identify root causes, and design tactical fixes that get results.
• Enforce Discipline: Hold the line on CRM accuracy, pipeline hygiene, and qualification standards — knowing top-of-funnel quality drives the entire sales cycle.
• Lead From the Trenches: Stay embedded in SDR workflows — listening to calls, jumping into chats, and understanding daily motivators and blockers.
• Deliver Quality Handoffs: Ensure every AE conversation begins with a well-prepared, high-value opportunity.

Why This Role Is Different

• You’ll Lead Enterprise-Grade Conversations From Day One: Your team doesn’t cold call random lists. They connect with warm inbound leads at household-name compani