Director / Sr. Director, Trust & Safety

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CTS team’s mission is to enable Robinhood’s mission while keeping our customers and business safe. The team is responsible for a few key components of our business:

• Fraud losses
• Identity
• Account Security
• Money Movement

This role is based in our Menlo Park, CA office(s), with in-person attendance expected at least 4 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead Product, Operations & Detection/Prevention teams & partner with Engineering, Data Science, Research, Marketing and more to build the next generation of fraud, identity, security & money movement experiences.
• Develop the long term vision for the team and set the roadmap to fulfill that vision.
• Execute on that vision, reducing fraud and growing revenue
• Partner with legal and compliance to build a safe experience for our users and our business all while influencing the regulatory landscape.
• Work closely with operations to build out a meaningfully-sized money movement business.
• Hire, manage, coach and grow ICs & leads.

What you bring

• Bachelor’s or Master's Degree in a relevant field
• 10+ years experience managing product managers / engineers
• Extensive experience working within the fraud & identity space
• Hands on leader that can drive technical projects
• Passion for working on financial products and improving people’s financial lives
• A track record of building great teams

Leadership expectations 

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$255,000—$300,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$224