Mortgage Sales Manager- Emerging Market

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If you are interested and qualified for this role, we invite you to apply.

The Senior Sales Manager- Emerging Market is responsible for leading the growth and development of retail banking sales in a newly acquired market with limited brand presence. This role will be instrumental in establishing the bank's footprint, building community trust, developing local mortgage sales strategies, and executing outreach plans to acquire customers.

12Essential Functions/Responsibilities

• Market Entry & Growth Strategy
  • Assist and execute go-to-market strategies tailored to a new, unfamiliar market
  • Identify key customer segments and craft localized sales initiatives to drive brand awareness and growth.
• Team Leadership
  • Hire, develop, and manage a high-performing branch based local sales team.
  • Coach and motivate sales staff to meet and exceed performance targets.
• Business Development
  • Develops sales campaigns in alignment with company goals and coordinates marketing activities.
  • Cultivate relationships with community leaders, local businesses and strategic partners.
  • Identify key opportunities and deposit relationships.
• Sales Execution and Performance
  • Help establish, and monitor sales goals for branches and individual staff.
  • Analyze market trends, competitive intelligence and customer feedback to help refine market sales processes.
  • Encourages the use of technology and other tools to provide an efficient customer experiences.
• Brand Awareness and Community Engagement
  • Partner with marketing to localize campaigns and branding strategies.
  • Lead initiatives to establish the bank as a trusted local financial institution.
  • Evaluate customer survey results and provide an efficient customer experience and congratulatory feedback.
• Compliance and Risk Management
  • Ensure sales activity comply with bank policies, industry regulations, and ethical standards.
  • Support risk mitigation efforts across the sales process.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Must have NMLS
• Significant mortgage knowledge including knowledge of secondary market, regulatory compliance, government programs, and technology software and tools.
• 5+ years of sales management experience in retail banking or financial services.
• Demonstrated success in launching or growing business in a new or highly competitive market.
• Strong leadership, communication, and interpersonal skills.
• Passion for recruiting and training mortgages sales professionals.
• Excellent presentation and interpersonal skills.
• Proven ability to develop strategic plans and drive execution in a fast-paced environment.
• Strong PC skills, specifically the Microsoft office suite (excel, word, access, PowerPoint).

Preferred Knowledge and Skills

• Bachelors degree preferred

Level of Complexity and Scope

• Operates in a newly acquired territory with limited brand awareness.
• Manages multiple branch locations or teams
• Collaborates cross-functionally with local line of business teams, operations, compliance, and executive leadership.
• Solves complex customer issues in conjunction with MLO.

Degree of Independence and Decision-Making

• Makes hiring decisions for local staff.
• Collaborates with Retail Lending Leadership to support strategic decision-making and ensure alignment with Bank strategies and goals.

Required Supervisory Responsibilities

• Manages a team of Mortgage Loan Originators
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their full potential;
• Developing an appropriate talent pool to ensure adequate bench strength and success planning;
• Recognizing and rewarding employees for accomplishments.

Physical Requirements

• Ability to work on-site at branches and in the field as needed.
• Frequent local travel within the market.
• Occasional travel to corporate headquarters or other bank locations.
• Must be able to sit or stand for extended amounts of time, operate standard office equipment.
• Lift up to 25 lbs. occasionally.

Compliance Statement

The associate is responsible for meeting all compliance requirement