Director, Product Management - Telehealth

23andMe is looking for a PM Director, Telehealth to deliver a compelling and impactful care experience rooted in genetics and other health data. At 23andMe, our product is the foundation of the business, the platform by which our customers interact with their genetic data, the vehicle by which the medical team delivers care, and the customer database from which our R&D teams derive insights for research and product offerings, and. You will play a key role in solving complex problems with product rigor, defining the roadmap, and empowering our customers with tools to dive deeper into their genetics and manage their health.

 

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

 

What You’ll Do

• Drive a pipeline of product features and enhancements that deliver truly personalized care based on customers’ genetics and other health factors; constantly refine priorities to ensure alignment with company goals and overall product vision
• Identify customer pain points and opportunities with key partners, build business cases to address them, and collaboratively brainstorm product opportunities to deliver those solutions
• Communicate priorities, requirements, plans, and project status with key stakeholders throughout the organization on an ongoing basis
• Collaborate with Engineering and Design to plan, build, and launch features; facilitate communication, organization, and task management from concept through launch
• Partner with our genomic health, pharmacy, medical, operations, patient support, and marketing teams to operationalize new initiatives and create high-value patient experiences
• Define success metrics for, measure, and evaluate the impact of product efforts
  Maximize efficiency in a constantly evolving environment

 

What You’ll Bring

• 10+ years of experience in product management at a technology company for a consumer-facing product, ideally in the healthtech / telehealth space
• 5+ years experience hiring, mentoring, and leading a team of product managers and a track record as an amazing manager
• Deep experience with cash-pay telepharmacy and telehealth, understanding customer needs and market opportunities
• 4+ years of experience developing features or functionality requiring a high level of user-centric design and iteration
• Strong analytical skills, including a command of A/B testing. You leverage data to identify impactful opportunities and drive strategic decisions.
• Exemplary communication, presentation, and organizational skills. You are clear and effective across different types of audiences.
• Experience in highly regulated industries navigating delivering customer value in the midst of requirements and approvals required by regulations
• Innovative thinking and problem solving. You’re able to translate business objectives and nebulous ideas into highly successful, creative consumer products.
• Independent and proactive leadership. You listen well and convince others to pursue both completely new experiences and optimizations of existing flows that best serve the company mission.
• Understand how to decide when to build vs. buy features. Experience evaluating vendors and creating frameworks for balancing customization with time to market
  Passion for health, our customers, and the problems we’re solving.
  

Note: Ability to work from 23andMe's office in Sunnyvale, CA a minimum of 3 days per week

Strongly Preferred

• Advanced degree in life sciences, engineering, or business
• Familiarity with UX and information architecture best practices
• Experience working with highly engaging health features

 

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world’s largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of disease areas, including oncology, respiratory, and cardiovascular diseases, in addition to other therapeutic areas. More information is available at