Front Desk Associate

Hotel: 

Tulsa Renaissance

6808 South 107th East Ave.

Tulsa, OK 74133

Front Desk Associate

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Be the Heart of the Experience | Front Desk Associate

At Renaissance Tulsa, we believe every trip is an opportunity to discover something wonderfully new. As a Front Desk Associate, you’re not just checking guests in—you’re their first step into an unforgettable experience.

Ready to turn your passion for people into a career full of possibility? Let’s make it happen.

We want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 
 

Starting Hourly Pay: $14.50 - PM Shift

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

• You will assist guests with sending and receiving faxes, packages and mail

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork: 

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant

• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent 

• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people

• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with