Customer Supply Chain and Logistics Service Consultant (Hybrid)

Company Description

Note: The job position offers a hybrid work schedule, with 60% remote work and 40% onsite work, providing the flexibility to work from both home and office environments

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Automotive Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Job Description

The Customer Supply Chain and Logistics Service Consultant has ownership for securing customer satisfaction by securing both operational and logistical excellence for our customers. This role’s primary focus is to the service divisions of Original Equipment Manufacturers in the Automotive Industry. 

Prime responsibilities will include:

• Maintain delivery schedules to reduce cost, boost productivity and prevent delays impacting the customer.
• Ensure interdepartmental communication for improved coordination of operations.
• Monitor delivery timelines, ensure adherence to customer requirements and ensure compliance with regulations.
• Collaborate with Customer Supply Chain Service Analyst for updates on delivery timelines.
• Compile, record and report performance and progress to management and key stakeholders.

Specific tasks for the job include:

Customer Collaboration

• Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies.
• Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings.

Continuous Improvement

• Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting.
• Creation and maintenance of standardized reports, development of processes for use of standard reports and training end users (i.e. customer order behavior, future demand  development, customer-specific cockpit charts)
• Propose, initiate and manage/ support continuous improvement initiatives.
• Customer Order Management & Execution
• Ensure that customer orders flow into Bosch system including but not limited to the: creation and maintenance of scheduling agreements, maintenance of cross-reference tables, monitoring of
  iDoc transmissions and elimination of errors, and annual alignment of order quantities).
• Support that post-sales processes are executed correctly and in a timely manner, including the processing of Credits, Debits, Returns, and Complaints.

Qualifications

• Completed Bachelor's Degree in Business, Operations or Supply Chain Management or equivalent experience.
• 2 -4 years of related Supply Chain analyst experience
• Experience in a B2B Industrial business, automotive experience an asset
• SAP experience a strong asset or other ERP system experience.
• Proficient in MS Office (Excel, Word, Powerpoint, Outlook).
• Highly analytical, detail oriented.
• Strong communication skills, ability to collaborate with internal and external partners
• Continuous improvement and change management mindset

This position is for U.S. work authorized individuals only.  Sponsorship for work authorization is not available

Additional Information

By choice, we are committed to a diverse workforce-EOE/Protected Veteran/Disabled

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision 
• Life and Suppleme