Position Summary                                                                                                          

The Supervisor, Financial Services, Collections is responsible for the daily supervision, performance, SOP adherence, and portfolio management of assigned Financial Services Coordinators consistent with the team goals and our company objectives.   The Supervisor, Financial Services, Collections is responsible for fostering an environment which upholds our company core values, maintains superior WOW! Customer Service, and considering patient need while maintaining team aging performance, a low DSO, and with minimal bad debt write-offs.

This position is responsible for enforcing the Company's credit policy and collection of its trade receivables. The primary objective is to protect the quality of the company’s trade receivables through collection efforts, credit risk, financial controls, efficient business processes, strong leadership, and development of the Financial Services Coordinators.  This position will also oversee procedural SOP processes, training documents, system capabilities, special programs, and testing to ensure overall reliability with data integrity and system performance.

This position requires direct cross functional interaction with our customers, credit team, finance, sales, sales operations, customer service, warehouse, and pricing/contracts team.  This position must be knowledgeable on all aspects of FFF accounts and provide operational support to the Manager, Financial Services, Collections.

 Essential Functions and Duties                                                                                

Supervisory Responsibilities:

• Responsibilities include but not limited to: interview, hire, and develop employees; plan, assign, and direct work; appraise performance; reward and coach employees through positive, honest, and collaborative feedback; address complaints and resolve problems.
• Develop employees’ capabilities by ensuring their participation in Company training programs; delegate to employees’ strengths; provide adequate instructions when assigning tasks or goals.
• Define subordinate duties, goals, and objectives in alignment with the Company’s strategic objectives and ensure subordinates successfully complete assignments.
• Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.

General Responsibilities:

• Enforce credit and collections policies and procedures.
• Assist in developing strategies and goals to reduce exposure to write-offs.
• Back up for all Financial Services Coordinator responsibilities.
• Monitors, evaluates and present solutions to potential problem areas.
• Monitor and maintain SAP functionality as it pertains to the Financial Services team to ensure an efficient and effective tool to assist the team in their daily responsibilities.
• Prepare and develop work strategies, goals, and KPI’s to measure the progress of Financial Services Coordinators.
• Study and standardize procedures to improve efficiency of coordinators.
• Interface with multiple departments to collaborate and lead cross-functional processes and SOPs.
• Recommend telephone techniques used by coordinators on collection calls. Monitor WFM usage and reporting to ensure coordinator engagement.
• Monitor and verify that appropriate feedback has been provided by Financial Service Coordinators when addressing customer questions or concerns.
• Responsible for ensuring customer collections are maintained. This includes documentation of collection efforts in SAP, OneNote, and the Shared Drive.
• Review, prepare and analyze accounts receivable aging reports to d