Technical Assistant, Surgery Scheduling and Clinic Assistant

HealthPartners is currently hiring a Surgery Scheduling Technical Assistant and Clinic Assistant at our HealthPartners 401 Specialty Center in St. Paul

 

QUALIFICATIONS:

 

REQUIRED TESTING:

 

Alpha-numeric Data Entry (4,000 keystrokes per hour)

Medical Terminology test

 

REQUIRED:

 

Surgery Scheduling Technical Assistant Required Qualifications:

High School Diploma or GED

Meets one of the following:

Two years post secondary education which includes course work in business operations, healthcare or customer service

Graduate of a technical, business or community college as a medical receptionist/secretary, medical office assistant or similar training program

Three years experience as a medical receptionist, healthcare billing or coding representative, healthcare customer service position or similar experience

Two years customer service, medical or business office experience

Two years computer experience, which includes demonstrated knowledge of online insurance eligibility systems, Microsoft Word, Microsoft Excel or similar programs

One year demonstrated healthcare electronic registration system and insurance skills

Demonstrated knowledge of insurance terminology

Demonstrated knowledge of insurance products, including Preferred Provider Organization, Managed Care, Medicaid, Medicare, Third Party Payors, Work Comp, etc.

Familiarity with medical coding systems (ICD 9 & CPT)

Demonstrated telephone, written and oral communication skills

Demonstrated strength in managing complex customer relations

Demonstrated independent problem solving skills

Demonstrated skill utilizing computerized medical records

Demonstrated skill in organizing and prioritizing work with multiple interruptions

Demonstrated ability to handle confidential information with discretion

Demonstrated ability to be accurate and attentive to detail

 

Clinic Assistant Required Qualifications:

High School diploma or GED

Meets one of the following:

Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

Two years experience as a medical receptionist

Two years experience in a customer service position

One year experience using data look-up and data entry functions on a mainframe or PC based computer system

One year customer service experience either via telephone or in-person within the last five years

Demonstrated ability to organize work under pressure

Demonstrated ability to function with multiple priorities and interruptions

Excellent oral communication skills

Excellent written communication skills

 

 

PREFERRED:

Two years HealthPartners experience to include any of the following:

EPIC registration

Working in a surgical clinic setting

Billing department

Working knowledge of insurance to include coordination of benefits, referral requirements, prior authorization process and billing processes and protocols

 

PHYSICAL REQUIREMENTS:

Ability to sit and use a telephone and computer for prolonged periods of time. Oral and written communication with customers requires adequate speech, vision and hearing. Proficiency in English, adequate handwriting and manual dexterity skills are required. Ability to bend, stoop, reach or twist. Ability to sit or stand for prolonged periods of time. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

 

 

POSITION PURPOSE:

 

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is responsible for accurate, efficient, and timely surgery scheduling for the HPMG and contracted surgeons. This may include multiple specialties and locations. Keeping the patient, provider and other key individuals and departments informed during the process is a customer service priority. This position ensures the pre surgical financial/insurance requirements are completed for appropriate revenue collection. Requires coordination of all pieces in the surgery scheduling process to ensure a positive and successful outcome. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information.