DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Coolidge Field Office
1155 N. Arizona Blvd., Coolidge, Arizona 85128

Salary: $18.6159 Hourly ($38,721.07 Annoually)

Grade: 18

Closing Date: July 26, 2026

This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, an Eligibility Interviewer at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This position is 100% in an office setting. 

Essential duties and responsibilities include, but are not limited to:

• You will be working in a field office environment, assisting individuals and families face to face in person.
  
• You will be attending paid classroom training with on the job training (learning by doing).
  
• Provide excellent customer service in person to individuals and families facing challenging and personal situations.
  
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
  
• While talking to the individuals and families in person, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
  
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness
  

Knowledge in:

• Customer service practices.
  
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
  

Skills in:

• Professional written and verbal communication.
  
• Customer friendly, empathetic, and patient.
  
• Computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
  
• Core math skills, including but not limited to, addition, subtraction, multiplication, and division.
  
• Independent problem solving analyzing, and decision-making skills for complex issues related to the field office.
  

Abilities to:

• Evaluate and make appropriate decisions (or determinations).
  
• Access, maintain, review, and interpret information.
  
• Work independently as well as interact with others on a team.
  
• Review and explain eligibility requiremen