Sales Support II

Are you a detail-oriented professional with a passion for sales operations and customer satisfaction? Workright Ergonomics is looking for a Sales Support II to play a key role in supporting our sales team by coordinating activities for key accounts across regions or within an assigned product line. Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Workrite Ergonomics, is an internationally recognized leader in design, manufacturing, and distribution of innovative ergonomic and space optimization products for the workplace. For nearly 30 years, Workrite has set the standard for ergonomic office products including sit stand desks, keyboard tray systems, and monitor arms.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Sales Incentive Plan
• Bonus and Merit opportunities

What Will You Get To Do:

• Manage key accounts by building relationships and coordinating sales activities
• Build new accounts by working closely with Sales Representatives on sales strategies and targets
• Create reports and projections to influence decisions
• Work with other teams including finance, marketing, and operations to assist with decisions to improve sales strategy
• Develop sales processes and strategies using data and then implementation to assist in increased sales
• Review current and prospective accounts and provide insights into areas for growth including pricing recommendations, operational changes, and contract terms
• Work with other SSII and Regional/Territory Managers to discuss and brainstorm best practices
• Address incoming calls, voicemails, and emails from both the sales team and key customers in a timely and professional manner
• Process demo/mockup orders for the sales team, marketing, and engineering as requested
• Communicate with customers and/or sales team to promote customer satisfaction with Workrite service for key accounts, including proactive outreach to sales team and customers
• Provide exceptional service for key accounts/projects throughout all stages of the ordering process
• Demand summary planning with Toronto team
• Process EDI orders
• Perform general margin percentage analysis and provide customer pricing
• Provide overflow/back support for order entry and Customer Service, as needed

What Will You Bring:

• Work Experience: 2 years of experience in data entry and Customer Service in a related field
• Education: High School Diploma or GED
• Computer Skills: Proficient in Microsoft Office Suite