CORS (Community Outreach and Recovery Services) Team Leader

About Us:

Leaders in recovery. Champions of hope.

Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach.

Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.

Position Purpose:

The CORS (Community Outreach and Recovery Support) Team Leader provides clinical and administrative leadership of a team within the mental health homelessness and housing programs. The priority population for CORS is individuals with opioid use disorder (OUD) and other SUDs (substance use disorders) experiencing homelessness or housing instability and at risk of overdose, medical complications, and incarceration. CORS services are to be delivered by peer support workers (PSWs) or persons with lived experiences (PLEs) within the community. The Team Leader position will be responsible for the direct supervision of the Peer Specialists, actively participating in engagement of individuals in the community during street outreach efforts at locations such as encampments, public libraries, shelters, food pantries, day labor sites, and other places where people experiencing homelessness or housing instability may be found.

Duties include, but are not limited to managing a caseload, running groups, deemed point person for questions and problem solving. The team leader will also complete documentation within specified time frames, provide training, quality assurance, staff supervision, administration, and attend required meetings. Team Leader will also assist with grant reporting requirements and deliverables.

Job Requirements:

• Bachelor's Degree in social work, sociology, psychology, counseling, or related field or RN with at least 2 years experience in mental health. (MHP required)
• Valid driver’s license

Qualifications:

• Prefer experience in supervising a team in a social service setting.
• Ability to motivate and problem solve with staff.
• Ability to work with persons from diverse backgrounds and personalities.
• Use effective crisis intervention approaches to reduce the impact of increased symptoms on the client and their care taker.
• Skills to adapt verbal and written communication to the language style of the client and their family.
• Ability to adequately assess and re-assess diagnosis, functional limitations and develop plan for reducing these limitations.
• Ability to coordinate services from a variety of community resources.
• Good keyboarding skills and understanding of Microsoft Office Suite, ability to learn new computer programs easily.
• Positive demeanor, empathetic and calm.

Essential Responsibilities:

• Use available data to monitor effective team behavior in compliance with standards.
• Provide staff feedback on performance via team meetings, monthly supervision and annual reviews. Provide more frequent individual feedback when needed
• Participate as part of the management team providing support to the team and other departmental staff
• Complete all necessary monthly and quarterly reports by appropriate time lines
• Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy
• Utilize variety of treatment concepts, evidence based practices and service modalities when providing care
• Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate disposition
• Provide leadership by demonstrating self-motivation, seeking improved performance, problem solving while meeting the needs of the staff and consumer
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.

Job Type: Full-time

Pay: Based on education, experience and credentials

Benefits:

• Health insurance with multiple plan options to meet your needs
• Flexible Spending Account
• Health Savings Account with company contribution
• Dental insurance
• Vision insurance
• 401(k) plan with empl