Associate Director Patient Experience Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Strategic Marketing

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for an Associate Director Patient Experience Product Owner to be in Titusville, NJ.

Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.  The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Associate Director, Patient Experience Product Owner on the Digital Product Solutions (DPS) team serves as the bridge between our commercial and technology team; translating business needs to technical requirements. This individual will collaboratively develop and execute on the product vision for digital connected experiences for patients, caregivers, and healthcare providers across the J&J IM portfolio. This includes having an enterprise mindset to build and deploy best-in-class digital, online personalized experiences for patients and providers while incorporating their voice into lifecycle management. The approach fully applies our capabilities in technology and supplier partnerships that reflect life-changing, evolving advanced therapies for patients and caregivers.

In this role, you will build and maintain strong working relationships with partners across PECS, technology, marketing, sales, procurement, healthcare compliance, privacy, and legal.
 

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop a treatment is overwhelming. J&J IM recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day responsibilities:

Digital Product Management: 

Fulfill the associate director role within an agile development team by owning the management, enhancements, and continuous improvement of the Salesforce CRM.

Translate user needs across into features, user stories and acceptance criteria, bringing a data-driven approach to prioritize capabilities with the highest value realization to enhance patient and caregiver experiences.

Manage product features from inception through launch, which includes identifying new opportunities for innovation based on user feedback along with internal J&J data. 

Define a product release plan which identifies large broad themes while prioritizing activities within each theme based on business value.

Collaborate with key stakeholders to define requirements for new features; perform grooming activities at regular intervals; creation and iteration of design; scoping and refining for implementation; writing user stories; acceptance criteria testing; tracking progress against milestones/sprints/roadmaps.

Ownership of CRM Product Capabilities: 

• Own the product roadmap for products within the Salesforce CRM, ensuring alignment with Patient Engagement and Customer Solutions (PECS) strategy.

• Discover and identify customer unmet needs across users of the CRM, continuously evaluating the patient support and experience landscape both within the healthcare industry and beyond  

• Translate user needs across into features, user stories and acceptance criteria, bringing a data-driven approach to prioritize capabilities with the highest value realization to enhance patient and caregiver experiences.

• Serve as the primary liaison between business stakeholders and technical teams, ensuring platform capabilities meet evolving patient support needs.

Product Leadership & Ethics: 

Lead workstr