Account Manager - Kitchen Equipment Maintenance - Seattle, WA

Pay Grade: 16 

 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

 

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

 

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

 

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

We are looking for a talented Account Manager - Kitchen Equipment Maintenance.

The role will be hybrid in structure. The ideal candidate based in Seattle, WA. 

Key Responsibilities:

• Be the client relationship owner and governance lead for all work being performed through Compass Group’s Kitchen Equipment Services (KES)
• Lead the customer account planning cycle, working in tandem with other ESFM client delivery stakeholders      
• Facilitate strategic action planning and initiatives, including identification, conceptualizing, and implementation of those initiatives, resulting in stronger partnerships and total client satisfaction
• Work closely with Client Services Team Lead to direct business to achieve high performance as measured by the client and/or company’s scorecard
• Lead and participate in strategic planning meetings
• Prioritize account activity incorporating operational input/monthly meetings with identified stakeholders
• Maintain and expand relationships that ensure sectors are aligned and strategically focused on key business lines; successfully build relationships at all levels of the organization
• Achieve client contracted KPIs and assigned strategic account objectives
• Own accountability for accurate reporting for the account
• Work with other Service Center leadership to ensure that the proper gearing is in place for resources allocated to the account work
• Working in collaboration with other NSC leaders, formulate account budgets and plans for the account team operations
• Maintain and implement standards of quality in all areas of client delivery
• Identify and evaluate new products, services, and strategic initiatives and bring innovation and best practices to the client partnership
• Collaborate with internal resources including sales and solutions teams, ESFM procurement, operations, business transformation, and the Strategic Alliance Group (SAG)
• Build effective relationships and ensure collaboration amongst project team/key stakeholders to drive new service alignment and execution
• Conduct value improvement process and operational reviews in tandem with the Director of Service Center Operations
• Develop multi-level client contacts and lead operations in developing account retention strategies
• Provide high-integrity feedback to operations and follow up on action plans
• Participate in re-bid processes for contract extensions and renegotiations
• Conduct quarterly business reviews (QBRs) to include financial, performance and opportunity reviews
• Conduct weekly flash reporting including forecasting, budgeting and budget management

 

Qualifications:

• 3-5 years of experience required in IFM serving in a client-facing role on an account team. This role could be in procurement, finance, operations or some other functional area.
• Ability to demonstrate a comprehensive understanding of managing and coordinating multiple facilities services to ensure operational efficiency and client satisfaction.
• Some knowledge of commercial kitchen equipment is preferred but not required.
• Bachelor's Degree preferred.
• Proven ability to prepare, analyze, and present complex business reviews to clients.
• Excellent interpersonal communication and negotiation skills with a strong customer service orientation.
• Demonstrated ability to use analytical and intuitive judgment for sound decision-making.
• Strong problem-solving skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.