Credit Process & Documentation Specialist, Sr

Credit Process & Document Specialist, Sr. -- Vice President
The Senior Credit Process & Document Specialist, VP, is responsible for providing guidance and direction with respect to Credit processes/procedures and change management activities. This includes ongoing guidance as well as assisting with the governance process for Credit procedures and serving as a process SME for all areas of the Credit organization, as well as Credit technology projects and training initiatives.
Position Responsibilities:
Credit Procedures Governance

• Crafts language for new procedures and updates to existing procedures for complex Credit procedures and applications.
• Reviews draft Credit procedures.
• Participates in Credit Process & Procedures Council, including presentation of procedures and documentation of meeting minutes. Serves as backup to the Credit Process & Documentation Lead.
• Maintains Credit Procedures Manual (publishes new and modified procedures and associated materials/links).
• Develops process ideas from working groups or project teams into fully formed solutions.
• Lead and/or participate in procedure-related projects within Credit.
• Supports all areas of Credit across entire Comerica footprint with process-related requests, including assistance with process mapping and leading process discussions.

End-User Documentation & Communications

• Drafts/reviews communications for Credit Procedures and/or Credit technology updates/training initiatives.
• Supports change management initiatives for Credit technology applications, including drafting/review of training content and participation in Credit training events; reviews training materials/content in partnership with the Talent Development team.
• Supports development of Salesforce Knowledge Articles.
• Consults and provides SME process knowledge to Credit Technology projects and Training initiatives.