Sales Development Operations

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

About the role: 

Bloomreach is seeking a Sales Development Operations professional to drive efficiency through data, insight and creativity.  Our Sales Development team bridges the gap between sales and marketing by navigating complex organizations and filling our pipeline with qualified opportunities. We are responsible for opening the door to deals that ultimately drive millions of dollars of revenue for Bloomreach and our customers. We enjoy meeting and interacting with new people. We are relentless, tenacious, entrepreneurial, and collaborative.

The Sales Development Operations role at Bloomreach will be challenging and fulfilling. You will have the opportunity to help optimize our team towards success. You will handle massive data sets, leverage advanced AI tooling and make insightful recommendations to drive pipeline for our teams.  Most importantly, the Sales Development Operations role at Bloomreach is a launch pad for many other roles in Bloomreach, including Sales, Customer Success, Marketing, and Rev Operations.  

This is an Onsite role, where you will work in our Charlotte office up to 4 days a week with our Sales Development and Marketing teams.

Your job will be to:

• Work with large data sets
  
  
• Focus on Lead < MQL < Opportunity conversion metrics
• Ensure contact data is always up to date and refreshed
• Partner with SDR/ Marketing team to ensure our Ideal Customer Profile aligns with our TAM lists
• Reveal intent signals for SDR success 
• Support with account integrity programs in Salesforce.com to ensure efficient lead management
• Collaborate with SDR Management and team leaders to drive campaign effectiveness and SDR success
  
  
• Leverage the latest revenue technology:
  
  Including Salesloft, Salesforce, Gong, Zoom Info, Clay and LinkedIn Sales Navigator to support productivity and data-driven decision making.
  
  
• Identify and share best practices to WIN with the team
  
  
• Develop and revise best practice of process 
• Support your peers to win as a team

You have the following experience and qualities:

• Required qualifications
• Excel / Google Sheets experience is a MUST
• Strong analytical mind 
• Exceptional attention to detail 
• Strong organizational and time management skills, always working with a sense of urgency
• Willingness to work up to 4 days/week in our dynamic Charlotte office alongside your manager and teammates

• Preferred qualifications (not required)
• BA/BS degree or equivalent
• 1+ years post-college experience in a sales, marketing, or customer-facing role with a track record of exceeding goals
• E-commerce and/or B2B SaaS industry experience
• Proficiency with sales processes and tools 

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

 

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have def