Manager, CS Ops

 

COMPANY OVERVIEW 

Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drives a culture of data curiosity. 

POSITION SUMMARY 

The Manager, CS Operations plays a critical role in Domo’s success. This role will report into the VP of Operations within Client Services and will lead a cross-functional team of data/operations personnel and solutions engineers. This is a fast-paced, high-impact role that requires a robust mix of technical and soft skills. This is not a remote role. 

KEY RESPONSIBILITIES 

• Own & execute on all aspects of CS data & operations [Data engineering, data pipeline, data strategy, ETL, visualization, interpretation, recommendations, project management, resource allocation/prioritization, etc.];  
• Manage forecasting for customer retention and growth [Managing forecasting with/for various executive leaders across the org]; 
• Own & manage internally built CS apps and CS utilized systems [Asana, Salesforce, etc.]; 
• Support cross-functional analytics requests as needed; 
• Lead and manage a team of ops and analytics professionals; 
• Utilize a consultative approach with various business groups to gather requirements and fulfill requests.  

JOB REQUIREMENTS 

• University degree, or equivalent experience with an emphasis in business, finance, data science, statistics, management, information systems, or related field; 
• Strong SQL and data cleansing skills [5+ years]; 
• Strong PPT/Excel skills; 
• Strong aptitude using BI tools [5+ years]; 
• Experience working directly with executives; 
• Experience managing post-sales metrics such as Retention, NRR, etc.; 
• Familiarity with formulation and implementation of operational processes; 
• Experience using Domo is preferred; 
• Experience leading a team of analytics/operations professionals; 
• Project management experience; 
• Experience working in SaaS and a solid understanding of the SaaS business model; 
• Experience with data science tools and methodologies [e.g. Python/R, regression, predictive modeling, etc.]; 
• Experience building and maintaining predictive models; 
• Understanding of all major areas of the business and how they inter-relate [Finance, HR, product, sales, marketing, etc.]. 

LOCATION: American Fork, UT  

BENEFITS: https://www.domo.com/company/careers/culture 

Domo is an equal opportunity employer. 

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