Associate Medical Director

Job DetailsJob Location: 7 Directions 2950 Oakland - Oakland, CA 94601Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $279,604.00 - $338,468.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CarePOSITION: Associate Medical Director
DEPARTMENT: Medical
REPORTS TO: Chief Medical Officer (CMO)
LOCATION: 2950 International Blvd., Oakland, CA 94601
WORK HOURS: Full Time, 40 Hours per Week, 100% FTE
STATUS: Non-Union, Exempt

 

POSITION SUMMARY
The Associate Medical Director (AMD) is a physician leader and clinician who provides administrative oversight and direct patient care across NAHC's medical department. Reporting to the Chief Medical Officer (CMO), the AMD plays a central role in shaping clinical services, operations, and quality outcomes.

A key focus of this role is supporting Friendship House, NAHC's residential recovery program in San Francisco, and the individuals in their care. The AMD will partner closely with Friendship House staff to deliver culturally grounded, trauma-informed medical services to residents in recovery, develop and refine clinical workflows for substance use disorder (SUD) care across the organization, and help build integrated care models that bridge primary care and addiction medicine.

The AMD has two primary objectives under the CMO's supervision:
• Assist in the oversight of medical and clinical personnel and operations, ensuring quality of care meets HEDIS, Pay4Performance, Health Plan, and all other regulatory and funder standards.
• Develop, implement, and evaluate clinical quality improvement projects — with a dedicated focus on SUD care pathways and outcomes.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

ESSENTIAL DUTIES AND RESPONSIBILITIES
Medical Service and Operations
1. Manage clinical functions and patient care operations within the Medical Department in accordance with NAHC policies, federal and local regulations, and Medicaid/Medicare requirements.
2. Lead the development, review, and training of Medical Department policies, procedures, and operational workflows — including SUD-specific care protocols and Friendship House integration workflows.
3. Participate in internal and external clinic audits (AAAHC, AAH) and assist in developing corrective action plans as needed.

Clinical Oversight of Advanced Practice Providers & Complex Case Management
4. Provide direct clinical supervision and oversight of Nurse Practitioners (NPs) and other advanced practice providers, ensuring adherence to evidence-based standards of care and NAHC clinical protocols.
5. Serve as the primary physician resource for managing complex, high-acuity, or medically complicated patients, providing timely consultation and management.
6. Lead regular case review meetings with NPs and care teams to discuss complex cases, share clinical insights, and ensure coordinated, high-quality patient management.
7. Review and co-manage complex cases involving multiple comorbidities, including patients with co-occurring substance use and behavioral health conditions, particularly those served through Friendship House.
8. Develop and maintain standardized protocols and escalation pathways to guide NPs in identifying and managing complex clinical presentations appropriately.
9. Support the ongoing clinical development of NPs through mentorship, case-based learning, and targeted training on complex disease management, SUD, and integrated care.

Substance Use Disorder Care & Friendship House Support
10. Serve as a clinical resource and medical lead for Friendship House residents in San Francisco who are in recovery, providing consultation, oversight, and direct care as appropriate.
11. Develop, implement, and continuously improve clinical workflows for substance use disorder treatment across NAHC, including medication-assisted treatment (MAT/MOUD), screening protocols, care coordination, and transitions of care.
12. Collaborate with Friendship House program staff, behavioral health, and care teams to ensure residents receive integrated, whole-person medical care.
13. Identify gaps in SUD care delivery and lead initiatives to address them through evidence-based practice, staff training, and workflow redesign.
14. Support documentation and reporting requirements specific to SUD programs and funding streams.

Clinic Performance & Quality Improvement
15. Monitor and support provider productivity within the Medical Department in collaboration with the Medical Director and CMO.
16. Define, track, and report on annual performance and quality of care goals for the Medical Department.
17. Lead quarterly Care Team Meetings to address performance, quality goals, and collaborative care support.

Staff Management
18. Establish clear, mea