Area General Manager- Houston, TX

Location: Houston, TX (San Antonio and Louisiana are options as well)

Job Schedule: Full-time hybrid

Education Requirement: Bachelor's degree

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for an Area General Manager to join our team in the Central Region.

A Day in the Life:

Manages a group of Dealer Operations Managers (DOM) and Fixed Operations Managers (FOM) to achieve all new vehicle wholesale, retail, parts and accessory sales objectives, including commercial, for an assigned group of districts.  In addition, promotes and supports all customer satisfaction and sales enhancing programs such as CPO and rental programs that drive customer loyalty and longer term results.  Promotes DOM/FOM coordination to maximize area’s and region’s sales.  Maintains routine contact with dealerships and monitors sales reports to ensure adequate coverage and support. Coaches DOMs and FOMs on sales operations assessments and improvement action plans and supports the most challenging dealer performance situations.  Leads dealer facing corrective performance actions and decisions as directed by RGM, national Dealer Network Development and national Aftersales. Identifies best in class dealerships’ practices and recommends incorporation into regional and national programs and policies.

Management Accountabilities: Develops and manages assigned regional staff.  Manages employees by establishing performance goals, allocating resources, assessing annual performance, and determining rotational/promotional recommendations. Monitors quality of work. Supervises and provides leadership, coaching, guidance, training, career counseling and staff development; interviews and selects employees; counsels and disciplines employees as necessary; recommends termination when appropriate. Drive vehicle wholesale objectives by ensuring effective retail operations consulting that demonstrates potential ROI on sales; accentuates special wholesale promotions and reward opportunities; promotes optimum car mix and car flow and negotiating special accommodations for dealerships. Conducts select dealership visits and reviews with assigned DOMs and FOMs to discuss all aspects of vehicle sales and aftersales operations in order to drive sales and meet wholesale and retail objectives.

Routinely reviews sales and aftersales reports and financial statements to monitor financial strength and compliance with company standards and agreements.  Monitors cash flow, inventory, and capital.  Questions accuracy and accounting if needed.  Improves financial strength through increased sales vehicle sales and effective inventory management.

• Discusses and assesses current effectiveness of marketing and advertising plans in dealerships. 

• Suggests new marketing programs and techniques providing proven results. 

• Assists DOMs and FOMs in demonstrating potential positive impact on dealerships’ financial statements to achieve dealership “buy-in” and support. Solicits additional regional promotional dollars to remain competitive with other brands.

• Assists DOMs and FOMs in determining success or failure of marketing efforts and expenditures. 

• Assists DOMs and FOMs with incorporating impacts of market representation changes into opportunities to maximize sales. 

• Incorporates impact of newly opened and closed dealerships in assigned area into adjusted marketing and sales plans.

• Understands other external consultant’s services currently utilized or considered by dealership. 

• Demonstrates value of Nissan/Infiniti programs and advice in comparison.

• Develops advertising and promotion plans to counter negativity resulting from any warranty issues.

• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership. 

• Ensures that they comply with rules and requirements for incentive payments. 

• Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.

• Ensures dealer attention to the commercial NV, fleet and Leaf vehicles and related incentives for the dealership. 

• Ensure they understand the NV versatility and process for adapting the vehicle for the customer and that DOMs train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.

• Alerts sales specialists regarding opportunities within assigned area.

• Monitors vehicle dealership inventories.  Discusses day supply reports with DOMs and dealerships.

• Works with Rgl Vehicle Operations Mgr to propose adjustments to enhance future sales through improved car mix. 

• Shares insights on changing model