Front Office Team Lead

About the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.  As the Front Office Team Lead, you will be responsible for ensuring the front office operations run smoothly by leading the work of the Front Office Coordinators.  You will be a resource to the front office staff by providing insight and guidance on front office processes and procedures.  This position is instrumental in ensuring the medical environment allows our providers to deliver quality patient care.  This role is full-time, 40 hours per week, Monday through Friday, onsite in our Walnut Creek office.Responsibilities

• Directly oversee single front office operations including the daily processes in the assigned offices, including assisting staff with all front office duties, ensuring adherence to departmental policies and procedures and implementation of emergency procedures, provider schedule management and supporting special projects as needed.
• Provides feedback to Operations Supervisor on process improvements, employee and/or provider relations.
• Maintains office harmony and morale in a professional work environment.
• Leads and mentor employees in assigned offices, including training and assignment delegation.
• Responsible for managing office expenses with guidance from Team Supervisor or Regional Operations Manager.
• In conjunction with the Operations Supervisor, resolves and documents complex patient situations including escalated complaints, patient terminations, and office incident reporting.
• Responsible for keeping an open line of communication with all providers as well as upper management.

Qualifications

• Required: EMR/EHR or practice management systems experience.
• High School Diploma or equivalent
• Strong leadership skills with prior team lead or supervisory experience
• 2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator.
• 1+ year of demonstrated customer service skills (within a healthcare setting)
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers.
• Empathy and compassion when working with individuals experiencing mental health challenges.
• A calm, professional demeanor when managing upset patients or families.
• Excellent oral and written communication skills.
• Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment.
• Effective problem-solving skills and the ability to think quickly under pressure.
• Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Strong organizational skills and attention to detail.
• Ability to work independently or as part of a team.
• Must be able to maintain strict confidentiality of all personal/health sensitive information

The pay for this position starts at $26.88 per hour. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more. The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath HealthMindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500+ mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care. At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing. Join our community a