Customer Support and Software Testing Specialist

Date Posted:

2025-07-30

Country:

United States of America

Location:

AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Support and Software Testing Specialist. In this hybrid role, you will be the first line of contact for customer issues, applying your strong troubleshooting and communication skills to identify, report, and help resolve issues. You'll work directly with developers in an Agile/Scrum environment, performing manual software testing and supporting critical business processes like Earned Value Management (EVM).

What You Will Do:

Customer-Facing Support

• Serve as the first point of contact for customer support issues, ensuring responsive, professional, and effective assistance.

• Use critical thinking and structured problem-solving to quickly diagnose and escalate complex technical issues.

• Collaborate with cross-functional teams to provide real-time updates to customers on progress and resolution timelines.

Software Testing & Quality Assurance

• Work closely with developers and QA teams to design and execute manual test cases for complex software systems.

• Validate defect resolutions, perform regression testing, and assist in UAT (User Acceptance Testing) cycles.

• Identify testing gaps and propose process improvements to enhance software quality and user satisfaction.

• Support ongoing testing workflows and documentation aligned with Agile methodologies.

• Business Analysis and Subject Matter Expertise

• Collaborate with development teams to design comprehensive test scripts that accurately reflect business processes and validate acceptance criteria.

• Act as a Business Analyst and Subject Matter Expert (SME), ensuring testing efforts are directly aligned with business objectives and stakeholder needs.

• Translate business requirements into well-structured test scenarios and assist in requirement traceability across the SDLC.

Provide insight into customer workflows to enhance test coverage and product quality.

• Project & Process Support

• Participate in Agile ceremonies (daily standups, sprint planning, retrospectives).

• Track testing and support-related tasks in Team Foundation Server (TFS) or other ALM tools.

• Contribute to metrics gathering and reporting, including EVM data collection and analysis.

• Maintain accurate records of test cases, test results, and issue logs.

Qualifications You Must Have:

• Proven experience in a customer-facing technical support role, preferably in a software or SaaS environment.

• Strong troubleshooting skills and the ability to resolve customer concerns effectively.

• Experience with manual testing of complex applications and working directly with developers.

• Scrum/Agile development processes.

• Earned Value Management (EVM) or exposure to cost/schedule performance metrics.

• Team Foundation Server (TFS) or equivalent tools (e.g., Azure DevOps).

Qualifications We Prefer:

• Excellent communication and interpersonal skills; able to collaborate across teams.

• Demonstrated critical thinking and the ability to solve problems independently.

• Passionate team player who thrives in fast-paced, iterative environments.

• Ability to think creatively and outside the box to contribute innovative solutions and ideas.