Jobs and Careers

Professional Services Engineer

United States, United Statesfull_timeVerifiedPosted 18 Nov 2024

About the role

Who We AreWe envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.

What You Will Do

Forescout has an excellent opportunity for an engaging and employee-focused Professional Services Engineer to join our high-energy, multi-cultural, world-changing team. The Professional Services Engineer (PSE) position at Forescout Technologies offers the opportunity to design, deploy, and operate Forescout solutions in real-world customer environments. The PSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the Forescout product with other customer third party software such as remote access and SIEM technologies. This role is primarily remote with some onsite customer engagement, will report to the Professional Services Engineering Manager.

Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.
Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion.
Assist customer business units with their Forescout implementation plans and network designs.
Coordinate and lead meetings and provide written summaries.
Contribute to the development of best practices, intellectual property, and training material.
Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.
Identify and recommend new customer service opportunities to Sales and/or customer.
Stay abreast of product capabilities, configurations and integrations via training/lab work.

What You Bring to Forescout

We encourage you to apply if you meet most but not all the requirements listed below. We value competency, aptitude, effort, and a great attitude as a supplement to experience. Required skills:

Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.).
Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols).
Network equipment configuration (Switch, Router, Firewall).
Linux O/S (Ubuntu and CentOS) installation, security configuration, and management.
Hands-on experience with Forescout solutions.
Working knowledge of Linux/UNIX operating systems.
Virtualization environments for both desktop and server deployments.
Ability to gather, analyze, and interpret data in order to efficiently and effectively take action.
Working knowledge of industry security standards, procedures and technologies.
Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding.
Ability to constructively handle and address customer concerns through explanation or management escalation.
Ability to travel domestically and internationally.
A self-motivated individual with a ‘can do’ attitude.
Ability to work independently in a mix of workplace environments including large enterpr