Server and Endpoint Coordinator (Operating Systems Analyst, Career)

Position Summary

The IT Services Server and Endpoint Coordinator plays a key role in maintaining a secure, reliable, and high-performing IT environment across colleges and divisions. Reporting to the Director of IT Services, this position is responsible for administering servers, endpoints, and cloud infrastructure, delivering technical support, and contributing to technology projects. This is an excellent opportunity for a tech-savvy professional who thrives in a collaborative, service-oriented environment.

Key Responsibilities include but are not limited to:

• Systems Administration & Maintenance - Manage the installation, configuration, monitoring, and optimization of servers and cloud infrastructure, ensuring system reliability and efficiency through automation, patching, backups, and performance tuning.
• Security & Compliance - Implement and monitor security protocols to safeguard systems and data, ensuring alignment with institutional policies and best practices.
• Technical Support & Service Delivery - Provide advanced technical support for a wide range of technology across campus, including hardware, software, and networking, ensuring timely and effective service delivery.
• User Support & Documentation - Develop and maintain user-facing documentation and training resources, while supporting technology adoption through education and hands-on assistance.
• Project Support & Collaboration - Contribute to the planning, execution, and support of IT projects and initiatives, offering technical guidance and mentoring to staff and student assistants.

Why Join SDSU IT?
The IT Division at San Diego State University is a forward-thinking, service-driven team dedicated to supporting the academic and operational mission of the university. You'll work in a collaborative environment where innovation is encouraged, professional growth is supported, and your contributions have a meaningful impact on students, faculty, and staff across campus.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The SDSU OneIT Community is vital to the university’s success by delivering core technology services across our campuses, colleges, administrative areas, and auxiliary units. Our mission is to support innovation in teaching, research, and service by strategically developing infrastructure, responsibly managing IT assets, actively engaging with our community, and fostering collaboration. Guided by our Chief Information Officer / Vice President for Information Technology, we uphold SDSU’s commitment to learning, discovery, and engagement, with our core values—service, collaboration, respect, integrity, innovation, and professionalism—permeating every aspect of our work.

For more information regarding the IT Division, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming.

Key Qualifications

• Bachelor’s degree in computer science or a related field; or equivalent combination of education and experience, with four years of relevant experience in lieu of a degree
• 3+ years of progressive working experience in Information Technology
• Experience with server management and administration (Windows & Linux)
• Experience with endpoint Management systems such as Jamf, Entra ID/Azure AD, etc.
• Working knowledge of IT Security compliance
• Networking experience including VLAN, VPN, Port Management, Firewalls
• Experience with IT Security Tools such as CIS-CAT, Qualys, etc.
• Software management and deployment experience