Customer Care

Description

From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.

We are seeking an outgoing individual to facilitate relationships between customers and company team members. This business-to-business position offers an opportunity to problem solve and care for a set of customers in a specific territory. You will be working with a team of talented individuals to support all customer needs in a given geographical territory. 

Requirements

Communication

• Responsible for all ETA updates in a specified territory upon customer request.
• Answering phones/email communication on all general product portfolio questions in a specified territory.
• Work with corresponding Inside sales and Aftermarket sales specialists to ensure all needs are being met in your territory.
• Response time at 24 hours for entire customer base.

 Customer Satisfaction

• Ensures customers experience excellent care during communication.
• Develop relationships with customer base to advocate for them.
• Send quotes for returning customers who have already had their product qualified. 
• Confirms all dialysis orders in territory for correctness of specified product, makes three reasonable attempts to confirm before passing off to order writer.
• Able to communicate to customer base on ever changing lead times of products.
• Problem solving for customers while keeping company overarching goals in mind.

 Customer Complaint Handling

• Document complaints informed by customer or sales representative by serial number.
• Upload any documentation such as video, pictures, or emails into issue.
• Follow complaints through to resolution.

Requirements

• High school diploma, GED or equivalent experience.
• 2 years customer service background preferred.
• Strong computer skills and ability to type 40+ words per minute; ability to enter data quickly & accurately.
• Excellent organizational skills; ability to effectively multi-task and prioritize work.
• Basic Math skills; good grammar and spelling.
• Strong attention to detail required. 
• Ability to demonstrate empathy and listening skills.
• Professional phone etiquette.
• Ability to clearly and effectively communicate. 
• Good problem-solving skills.
• Ability to learn product knowledge.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law