Senior Manager, P2P Process Improvement Lead

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The P2P Process Improvement Senior Manager is responsible for leading initiatives that enhance the efficiency, accuracy, and scalability of the end-to-end Procure-to-Pay lifecycle. This includes supplier onboarding, purchase order management, invoice processing, and payment operations. The role focuses on process optimization, automation, compliance, and stakeholder experience. The ideal candidate will be a strategic thinker and hands-on leader who partners across Procurement, Accounts Payable, IT, and business units to deliver measurable improvements and support enterprise transformation goals.

Job Description

Core Responsibilities

• Lead cross-functional initiatives to streamline P2P processes, reduce cycle times, and improve service delivery.

• Conduct process mapping, root cause analysis, and benchmarking to identify inefficiencies and implement best practices.

• Collaborate with IT to deploy automation tools, ERP enhancements, and digital workflows (e.g., Oracle, SAP, Coupa, Ariba).

• Monitor and analyze key performance indicators (KPIs) such as invoice processing time, payment accuracy, and supplier satisfaction.

• Act as a subject matter expert (SME) for P2P policies, compliance, and system capabilities.

• Drive vendor enablement strategies and optimize supplier portal functionality to improve self-service and engagement.

• Support change management efforts including training, communications, and stakeholder alignment.

• Stay current on industry trends, technologies, and regulatory changes to inform continuous improvement.

• Prepare executive-level reporting and dashboards to track progress and highlight opportunities.

• Process Thinking: Ability to design and optimize end-to-end workflows.

• Customer Focus: Committed to improving internal and external stakeholder experiences.

• Collaboration: Skilled at working across departments and building consensus.

• Innovation: Champions new technologies and continuous improvement.

• Execution: Delivers results through structured planning and follow-through

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Preferences

• Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field.

• 5+ years of experience in P2P, procurement operations, accounts payable, or finance operations.

• Proven experience with ERP and P2P platforms (e.g., Oracle, SAP, Coupa, Ariba).

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Excellent communication, project management, and stakeholder engagement skills.

• Deep understanding of procurement, invoice processing, and payment cycles.

• Lean Six Sigma certification (Green Belt or higher).

• Experience with robotic process automation (RPA) or AI-driven procurement tools.

• Background in shared services or global business services (GBS).

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making